Leasehold & Homeownership Officer in Guildford

A place to create moments that matter.

Location: Camberley, Hybrid with travel around the region to meet customer needs.

Salary: £43,382 per annum (including regional allowance and car allowance).

Contract: Permanent.

Hours: 35 hours per week, Monday to Friday, 9am to 5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief that everyone deserves a place to call home that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

About the role:

As a Leasehold and Homeownership Officer, you'll be the go-to expert for our homeowner customers handling a wide range of complex queries around leases, transfers, property management, and service charges. You'll play a vital role in ensuring our customers feel supported, informed, and confident in their homes. This isn't a desk-bound role. You'll be visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. Working closely with colleagues across Housing Services, you'll help manage mixed-tenure sites and deliver a seamless customer experience. You'll manage a diverse portfolio of shared owners, leaseholders, and freeholders, ensuring everything aligns with legal agreements and service expectations. It's a busy, fast-paced role requiring strong organisation, a proactive mindset, and curiosity to get to the heart of issues.

You’ll need to:

• Translate legal jargon into clear, customer-friendly language.
• Think creatively to solve problems and improve service.
• Prioritise effectively and manage competing demands.
• Build strong relationships across teams and with customers.

Salary: The spot salary for this post is £39,006 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Plus an 8% regional allowance of £3,126 and an essential car user allowance starting at £1,250 per annum.

About you:

• Experience in leasehold management within a housing association.
• Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development.
• Ability to work independently as part of a small team.
• Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach.
• Excellent communication skills, capable of engaging with multiple stakeholders at various levels.
• Proficiency in Microsoft Office (Word, Outlook, Excel).

The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed.

Interviews:

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect - A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you, your experience, goals, and what you bring. Planned date: 16th April via Teams.

Stage 2: A Place to Show Your Strengths - A role-related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 27th April at our Camberley office.

We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step.

A place to build a future:

We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here's what you can look forward to:

• Generous time off: 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support: Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day.
• Financial perks: Car leasing options, salary sacrifice schemes, exclusive discounts through our benefits platform.
• Future-focused benefits: Access to Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary.
• Family-friendly policies: Enhanced parental leave, flexible working options, and work-life balance support.

This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do.

We're Committed to Inclusion:

We believe diversity makes us stronger, and we're committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know.

Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK; Accent do not currently hold a sponsorship licence.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may have experience in the following: Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Housing Officer, Service Charge Officer, Property Management Officer etc.