At a Glance
- Tasks: Support residents in independent living, fostering community and resolving challenges with empathy.
- Company: Join a mission-driven organisation dedicated to providing safe, affordable homes for all.
- Benefits: Competitive salary, 28 days holiday, gym discounts, and a day to volunteer for a cause you care about.
- Other info: Dynamic role with opportunities for personal growth and career development.
- Why this job: Make a real difference in people's lives by creating supportive environments where they can thrive.
- Qualifications: Experience in housing management and strong communication skills are essential.
A place to create moments that matter.
Location: 100% onsite, Burnley, you will work across 2 schemes: Woodtop and Milnshaw Gardens.
Salary: £30,912 per annum.
Permanent, 35 hours per week, Monday - Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
The role:
At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.
What You’ll Do:
- Be a visible, supportive presence in our schemes, building strong relationships with residents.
- Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
- Encourage community engagement and help residents live independently for as long as possible.
- Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
- Collaborate with internal teams and external partners to deliver joined-up support.
- Escalate and take cases to court as a last resort, ensuring all other options have been explored first.
Why This Role Matters:
You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.
About you:
- Experience delivering housing management services within a specialist or generic housing context.
- CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience.
- Strong understanding of anti-social behaviour management and rental income collection processes.
- Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
- Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
- Knowledge of safeguarding practices within a housing context.
- Regular business travel will be necessary to other Accent sites and off-site meetings as required.
Successful candidates will undergo a DBS check and social media checks as part of our onboarding process.
Interviews:
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 30th June via Teams.
Stage 2: A Place to Show Your Strengths
An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You will be asked to complete a Congruity Questionnaire in advance. You’ll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 7th July at our Burnley office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future:
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part-time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Specialist Housing Partner (Independent Living Housing Officer) in Burnley employer: Accent Housing
At Accent, we are dedicated to creating safe and supportive environments where everyone can thrive. Located in Burnley, our work culture is built on collaboration and community engagement, offering employees the chance to make a meaningful impact while enjoying benefits like 28 days of holiday, health and wellbeing support, and opportunities for professional growth. Join us as a Specialist Housing Partner and be part of a team that champions independence and positive change for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Housing Partner (Independent Living Housing Officer) in Burnley
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially around creating safe, affordable homes. This will help you connect your experience with what they care about.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with residents and colleagues, think of examples where you've built strong relationships or resolved conflicts. This will show you're a great fit for the role.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Prepare scenarios where you've tackled issues like anti-social behaviour or tenancy management. They want to see how you handle real-life challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a team that makes a difference.
We think you need these skills to ace Specialist Housing Partner (Independent Living Housing Officer) in Burnley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for housing and helping others shine through. We want to see how much you care about making a difference in people's lives, so share your experiences that reflect this.
Tailor Your CV:Make sure your CV is tailored to the role of Specialist Housing Partner. Highlight relevant experience, especially in housing management and community engagement, so we can see how you fit into our mission.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and motivations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team.
How to prepare for a job interview at Accent Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Specialist Housing Partner inside out. Familiarise yourself with the key responsibilities, like supporting residents and managing tenancy issues. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
Since this role involves working closely with residents, be prepared to discuss how you've handled sensitive situations in the past. Share examples that highlight your ability to empathise and support individuals through challenges, as this is crucial for building trust and rapport.
✨Engage with the Community
Demonstrate your understanding of community engagement by discussing any previous experiences where you've encouraged participation or fostered a sense of belonging. This could be through events, activities, or simply being a supportive presence. It shows you’re ready to create a thriving environment for residents.
✨Prepare for Scenario Questions
Expect behavioural and scenario-based questions during the interview. Think about real-life situations you've faced in housing management, especially around anti-social behaviour and rent arrears. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process and problem-solving skills.
