At a Glance
- Tasks: Help customers access their homes for essential safety checks and build trusted relationships.
- Company: Accent, a forward-thinking organisation dedicated to making a difference.
- Benefits: 28 days holiday, health support, flexible working, and career development opportunities.
- Other info: Join a diverse team where your ideas matter and everyone belongs.
- Why this job: Make a real impact in your community while growing your skills and career.
- Qualifications: Experience in customer service and strong communication skills are essential.
A place to make things happen.
Location: Flexible work location
Salary: £27,310 per annum
Permanent, 35 hours per week, Monday – Friday 9am to 5pm.
We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.
We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.
If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.
About the role:
Make a real difference every day as a Customer Access Liaison Officer at Accent. In this rewarding role, you'll help keep customers safe by securing access to homes for essential safety inspections and compliance works, building trusted relationships with customers, overcoming barriers and working collaboratively with colleagues to protect our communities. Join us and be part of a team that puts customers first, values inclusion and delivers services that genuinely improve people's lives.
Salary:
The spot salary for this post is £27,310 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you:
You’ll have experience in a customer-facing role and be confident building rapport and trust with a wide range of customers, including those who may be vulnerable or difficult to engage. You’ll be a resilient and proactive problem solver with excellent communication and influencing skills, able to manage challenging conversations professionally and achieve positive outcomes. Strong organisational skills, attention to detail and the ability to maintain accurate records are essential, as is the ability to manage competing priorities and work collaboratively with colleagues and external partners to deliver a high-quality service.
Interviews:
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
- Stage 1: A Place to Connect - A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: Monday 3rd August via Teams.
- Stage 2: A Place to Show Your Strengths - A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: Friday 7th August at our Peterborough office or Monday 10th August at our Burnley office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future:
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
- Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion:
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Customer Access Liaison Officer in Bradford employer: Accent Housing
Join a dedicated team that believes in creating safe, supportive environments where everyone deserves a place to call home. With a strong focus on employee growth, we offer opportunities for professional development, a collaborative work culture, and a comprehensive benefits package including generous holiday allowances, health and wellbeing support, and pension schemes. Working across two schemes in the Yorkshire region, you'll not only make a meaningful impact on residents' lives but also thrive in a workplace that values your contributions and fosters community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Access Liaison Officer in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Accent Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Accent Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Access Liaison Officer in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Accent Housing:Your cover letter is your chance to shine! Tell us why you want to work at Accent Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Accent Housing!
How to prepare for a job interview at Accent Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
