At a Glance
- Tasks: Support customers in their housing journey and manage tenancies with empathy.
- Company: Join a dedicated team focused on delivering exceptional housing services.
- Benefits: Competitive salary, hybrid working, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by helping them secure and maintain their homes.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 38497 - 38497 £ per year.
Salary: £38,497 per annum (including car allowance)Location: Stockton, Hybrid with travel around your patch (Stockton North Yorkshire) to meet customer needs (minimum 1 day a week in the office).
Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.
About the role Always motivated to deliver brilliant service, our Housing Partners (Housing Officers) are the first point of contact for our customers.
You’ll be a visible presence in your patch, ensuring tenancies are well managed and supported.
Moving into a new home is an exciting life moment, and you’ll play a key role in shaping a positive customer experience from the very start.
When things don’t go to plan, you’ll be there to make a difference.
Working alongside customers, you’ll take time to understand their circumstances and provide practical, empathetic support to help them sustain their tenancy and keep their home.
Building positive relationships is at the heart of what you do.
You’ll see the person behind the process, tailoring your approach to individual needs and vulnerabilities.
Whether supporting customers with their rent, addressing anti-social behaviour with partner agencies, or resolving concerns, you’ll focus on fair, human solutions that deliver the best outcomes.
You’ll handle challenges with care and confidence, aiming to resolve issues early and positively.
Legal action is always a last resort, used only when absolutel...
Housing Partner (Housing Officer) in Stockton-on-Tees employer: Accent Housing Group
Accent is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive hybrid work environment in Peterborough. With a strong focus on community impact, employees benefit from a culture of collaboration and continuous improvement, alongside opportunities for professional growth through training and system upgrades. Join us to make a meaningful difference while enjoying a fulfilling career in a vibrant and inclusive workplace.
