At a Glance
- Tasks: Support customers by resolving complaints and turning challenges into positive experiences.
- Company: Join a dynamic team focused on customer satisfaction and continuous improvement.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and customer relationships.
- Why this job: Make a real difference in people's lives while developing your problem-solving skills.
- Qualifications: Strong communication skills and a passion for helping others.
Salary: £31,805 per annum, £17.48 per hour
Location: Hybrid, Peterborough (fully onsite during training)
Contract: Permanent and 12 month Fixed Term opportunities, full-time
Hours: 35 hours per week, Monday to Friday between 8am and 6pm.
About the role
We’re looking for a customer-focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.
You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well-written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.
You’ll be working in a fast-paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution-focused approach.
By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services.
Complaints Resolution Partner in Peterborough employer: Accent Housing Group
Accent is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive hybrid work environment in Peterborough. With a strong focus on community impact, employees benefit from a culture of collaboration and continuous improvement, alongside opportunities for professional growth through training and system upgrades. Join us to make a meaningful difference while enjoying a fulfilling career in a vibrant and inclusive workplace.
