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- Tasks: Support homeowners with queries and manage diverse property portfolios.
- Company: Join a mission-driven organisation dedicated to providing affordable homes.
- Benefits: Enjoy 28 days holiday, health perks, and career development opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Experience in leasehold management and strong communication skills required.
The predicted salary is between 39066 - 39066 £ per year.
A place to create moments that matter.
Location: Bradford, Hybrid with travel around the region to meet customer needs.
Salary: £39,066 per annum Permanent, 35 hours per week, Monday – Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role:
As a Leasehold and Homeownership Officer, you’ll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You’ll play a vital role in ensuring our customers feel supported, informed, and confident in their homes. This isn’t a desk-bound job. You’ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You’ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You’ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It’s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues.
You’ll need to:
- Translate legal jargon into clear, customer-friendly language
- Think creatively to solve problems and improve service
- Prioritise effectively and manage competing demands
- Build strong relationships across teams and with customers
This is a brilliant opportunity to make a real impact. You’ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It’s a role that keeps you on your toes and one where no two days are the same.
Salary: The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Plus an essential car user allowance starting at £1,250 per annum.
About you:
- Experience in leasehold management within a housing association or managing agent.
- Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development.
- Ability to work independently as part of a small team and collaboratively across the wider organisation.
- Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach.
- Excellent communication skills, capable of engaging with multiple stakeholders at various levels.
- Proficiency in Microsoft Office (Word, Outlook, Excel).
The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed.
A place to build a future: We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here’s what you can look forward to:
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
- Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion: We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Leasehold and Homeownership Officer in Bradford employer: Accent Housing Group
Contact Detail:
Accent Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold and Homeownership Officer in Bradford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to leasehold management. Think about how you can demonstrate your problem-solving skills and customer focus – they want to see you in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Leasehold and Homeownership Officer in Bradford
Some tips for your application 🫡
Show Your Passion for Housing: Let us see your enthusiasm for making a difference in people's lives through housing. Share any relevant experiences or motivations that drive you to apply for the Leasehold and Homeownership Officer role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leasehold management and customer service. We want to see how your skills align with our mission and the specific requirements of the role.
Keep It Clear and Concise: When writing your application, avoid jargon and keep your language straightforward. Remember, we appreciate clarity, so make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Accent Housing Group
✨Know Your Stuff
Make sure you brush up on leasehold management and the specific regulations that apply. Familiarise yourself with common queries homeowners might have, so you can demonstrate your expertise and confidence during the interview.
✨Show Your People Skills
This role is all about building relationships, so be ready to share examples of how you've successfully engaged with customers or colleagues in the past. Highlight your communication skills and your ability to translate complex information into simple terms.
✨Be Proactive
Think of ways you can improve service delivery or solve problems creatively. Prepare to discuss any ideas you have for enhancing customer experience, as this will show your proactive mindset and genuine curiosity about the role.
✨Organise Your Thoughts
With a busy role like this, strong organisational skills are key. Before the interview, practice answering questions clearly and concisely. You might even want to jot down some key points or scenarios that showcase your ability to manage competing demands effectively.