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- Tasks: Manage data and processes to improve services for safe, healthy homes.
- Company: Accent, a forward-thinking organisation dedicated to customer service and community impact.
- Benefits: 28 days holiday, health support, flexible working, and career development opportunities.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: Excel proficiency, strong organisational skills, and a passion for helping others.
- Other info: Join a diverse team committed to inclusion and positive change.
The predicted salary is between 28115 - 28115 £ per year.
A place to make things happen
Location: Peterborough, Hybrid, office based 2-3 days a week
Salary: £28,115 per annum
12 month fixed term contract, 35 hours per week, Monday – Friday 9am to 5pm
We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.
We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.
If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.
Help Us Provide Safe, Healthy Homes for Everyone
We’re looking for someone who enjoys working with data, managing processes end‑to‑end, and contributing to services that make a real difference. If you’re confident with Excel, naturally organised, and motivated by helping others – we’d love to hear from you.
Our focus on damp and mould has increased significantly following Awaab’s Law, and we’re committed to providing homes that are safe, healthy, and comfortable for every customer. This role plays an important part in making that happen.
As our Property Services Coordinator, you will:
- Maintain and develop the Damp & Mould tracker, ensuring information is accurate, clear, and up to date
- Oversee cases from start to finish, helping the team stay on top of priorities and deadlines
- Work confidently with Excel, using data to produce meaningful reports and highlight trends
- Collaborate closely with Building Services Managers and colleagues across the organisation
- Provide supportive customer contact, including follow‑up calls and updates
- Help improve the way we work, identifying opportunities to strengthen processes and communication
- Contribute to service improvements that support healthier homes and positive customer experiences
Salary
The spot salary for this post is £28,115 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
About you
- Have good working knowledge of Excel and enjoy working with data
- Are organised, curious, and comfortable managing tasks from beginning to end
- Take initiative and are confident owning your work
- A commitment to accuracy and accountability
- The ability to prioritise in a busy environment while supporting others
- Communicate clearly and respectfully with customers and colleagues
- Enjoy problem‑solving and continuous improvement
- Care about delivering a fair, consistent and positive service for everyone
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect - A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 6th February via Teams.
Stage 2: A Place to Show Your Strengths - A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 13th February at our Peterborough office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
- Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email:
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Property Services Coordinator in Peterborough employer: Accent Group
Contact Detail:
Accent Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Coordinator in Peterborough
✨Tip Number 1
Get to know the company before your interview! Research Accent's values and recent projects, especially around damp and mould. This will help you connect your skills with their mission during the chat.
✨Tip Number 2
Practice your Excel skills! Since the role involves data management, brush up on your Excel abilities. Be ready to discuss how you've used data in past roles to improve processes or outcomes.
✨Tip Number 3
Prepare for scenario-based questions! Think of examples where you've managed tasks from start to finish or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to show your passion for customer service! Highlight experiences where you’ve gone above and beyond for customers. This aligns perfectly with Accent’s commitment to delivering a positive experience.
We think you need these skills to ace Property Services Coordinator in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Property Services Coordinator role. Highlight your experience with data management and customer service, as these are key aspects of the job.
Show Off Your Excel Skills: Since this role requires a good working knowledge of Excel, don’t forget to mention any relevant projects or tasks where you’ve used Excel effectively. We want to see how you can use data to make a difference!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on the chance to join our team!
How to prepare for a job interview at Accent Group
✨Know Your Data
Since the role involves working with data and Excel, brush up on your Excel skills before the interview. Be ready to discuss how you've used data in past roles, and think of examples where you’ve created reports or tracked information effectively.
✨Show Your Organisational Skills
The Property Services Coordinator needs to manage processes from start to finish. Prepare to share specific instances where you’ve successfully organised tasks or projects, highlighting your ability to prioritise and meet deadlines.
✨Customer Service Mindset
Accent values great customer service, so be prepared to discuss how you’ve handled customer interactions in the past. Think about times when you went above and beyond to help someone, and how you ensured their needs were met.
✨Embrace Continuous Improvement
This role is about improving processes, so come ready with ideas! Reflect on any past experiences where you identified a problem and implemented a solution. Show that you’re proactive and committed to making things better for both customers and colleagues.
