Housing Partner (Housing Officer) in Peterborough

A place to create moments that matter.

Salary: £37,412 per annum, pro rata (including car allowance)

Location: Fenland with travel around the patch to meet business and customer needs and 1 day a week in the Peterborough office.

9 month Fixed Term Contract, 35 hours per week, Monday - Friday 9am - 5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

About the role:

• Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.
• You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies.
• Your role will have a positive influence on our customer journey from the moment we onboard new tenants.
• You’ll support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.
• You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

Salary:

The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum, pro rata for candidates who fully meet the role requirements. If you’re still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You’ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus mileage for travel around your patch - helping you stay mobile while making a difference in your community.

About you:

• You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management.
• It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it.
• You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery.
• You’ll need a full UK driving license and access to a vehicle.

The successful candidate will undergo a DBS check as part of the pre-employment checks.

Interviews:

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

• Stage 1: A Place to Connect - A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 26th January via Teams.
• Stage 2: A Place to Show Your Strengths - A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 30th January at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future:

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day’s leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.