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- Tasks: Lead and manage complex anti-social behaviour cases to support communities.
- Company: Join a forward-thinking organisation dedicated to community welfare.
- Benefits: Enjoy 28 days holiday, health perks, and flexible working options.
- Other info: Inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in managing ASB cases and strong communication skills required.
The predicted salary is between 41976 - 41976 £ per year.
Location: Camberley, Hybrid with regular travel around the South and East region to meet customer needs. Salary: £41,976 per annum (including regional allowance and car allowance). Permanent, 35 hours per week, Monday – Friday 9am-5pm.
About the Role
As an Anti-Social Behaviour Officer, you’ll play a vital role in supporting residents and communities by leading and managing serious and complex anti‑social behaviour (ASB) cases across all tenures. You’ll work with empathy, fairness, and professionalism to seek positive, sustainable outcomes, resolving issues wherever possible and minimising the impact of ASB on residents.
Key Responsibilities
- Leading and managing complex and high‑risk ASB cases from start to resolution
- Using a range of legal and non‑legal tools to resolve issues fairly and effectively
- Working collaboratively with colleagues, local authorities, police, and other partner agencies
- Prioritising a varied and demanding caseload while remaining calm, resilient, and solution‑focused
- Supporting a customer‑centred approach that balances enforcement with empathy
- Learning from customer feedback and contributing to continuous improvement in our ASB approach
- Playing an active role in shaping and improving how we respond to ASB as an organisation
Qualifications and Experience
- Proven experience managing ASB cases, including court or tribunal work
- Strong knowledge of social housing, tenancy management, safeguarding, and ASB legislation
- Experience working in multi‑agency settings with police, councils, and community partners
- Ability to assess risk, prioritise cases, and manage a busy, varied caseload
- Empathetic, resilient, and customer‑focused, with confidence to be assertive when required
- Excellent communication skills and ability to support victims and communities
- Skilled in resolving complex issues, balancing prevention and enforcement
Salary and Benefits
The spot salary for this post is £37,709 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. You’ll also receive a £3,017 regional allowance and a car allowance starting at £1,250 per annum.
Benefits include:
- 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more
- Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day
- Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform
- Access to Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary
- Enhanced parental leave, flexible working options, and support for work‑life balance
- Career development opportunities such as management training, Leadership Academy, apprenticeships, and more
Equal Opportunity Statement
We’re committed to inclusion and diversity. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, we’ll make it happen.
Eligibility: Candidates must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship license.
Anti-Social Behaviour Officer in Surrey employer: Accent Group Ltd
Contact Detail:
Accent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour Officer in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the anti-social behaviour field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can give you a recommendation.
✨Tip Number 2
Prepare for interviews by researching common ASB scenarios and how to handle them. Think about your past experiences and how they relate to the role. We want you to showcase your empathy and problem-solving skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications directly from candidates who are genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Anti-Social Behaviour Officer in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Anti-Social Behaviour Officer role. Highlight your experience with ASB cases and any relevant legal knowledge. We want to see how your skills match what we're looking for!
Showcase Your Empathy: In your application, emphasise your ability to work with residents and communities. Share examples of how you've handled sensitive situations with empathy and professionalism. This is key for us at StudySmarter!
Be Clear and Concise: Keep your writing straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences. We appreciate clarity in applications!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Accent Group Ltd
✨Know Your ASB Legislation
Make sure you brush up on your knowledge of anti-social behaviour legislation and social housing policies. Being able to discuss specific laws and how they apply to real-life scenarios will show that you're not just familiar with the theory but can also apply it practically.
✨Show Empathy in Your Responses
As an Anti-Social Behaviour Officer, empathy is key. Prepare examples from your past experiences where you've successfully managed complex cases while maintaining a customer-centred approach. This will demonstrate your ability to balance enforcement with understanding.
✨Highlight Your Multi-Agency Experience
Since the role involves working with various partners like local authorities and police, be ready to share specific instances where you've collaborated effectively in multi-agency settings. Discussing your communication skills and teamwork will be crucial here.
✨Demonstrate Resilience and Problem-Solving Skills
The interviewers will want to see how you handle a demanding caseload. Prepare to talk about times when you've faced challenges and how you remained calm and solution-focused. Use the STAR method (Situation, Task, Action, Result) to structure your answers.