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- Tasks: Support residents in independent living, ensuring they feel at home and part of the community.
- Company: Accent Group Ltd is dedicated to providing safe, affordable housing for families across the UK.
- Benefits: Enjoy 28 days holiday, gym discounts, online GP access, and a day off for volunteering.
- Other info: This is a full-time, entry-level role with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while working in a supportive and collaborative environment.
- Qualifications: Experience in housing management and strong communication skills are essential; CIH Level 3 is a plus.
The predicted salary is between 29580 - 29580 ÂŁ per year.
Specialist Housing Partner (Independent Living Housing Officer)
Join to apply for the Specialist Housing Partner (Independent Living Housing Officer) role at Accent Group Ltd
Specialist Housing Partner (Independent Living Housing Officer)
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Join to apply for the Specialist Housing Partner (Independent Living Housing Officer) role at Accent Group Ltd
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A place to create moments that matter
Location: Arlington Court, Stockton, Onsite
A place to create moments that matter
Location: Arlington Court, Stockton, Onsite
Salary: ÂŁ29,580 per annum
9 month fixed term contract, 35 hours per week, Monday – Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
The role
At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home – and is committed to making that a reality.
As a Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.
What You’ll Do
- Be a visible, supportive presence in our schemes, building strong relationships with residents.
- Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
- Encourage community engagement and help residents live independently for as long as possible.
- Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
- Collaborate with internal teams and external partners to deliver joined-up support.
Why This Role Matters
You won’t just be managing housing – you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.
To view/download the Specialist Housing Partner (Independent Living Housing Officer) job description please click here.
Salary
The Specialist Housing Partner (Independent Living Housing Officer) salary is ÂŁ29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
About You
- Experience delivering housing management services within a specialist or generic housing context.
- CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
- Strong understanding of anti-social behaviour management and rental income collection processes.
- Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
- Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
- Knowledge of safeguarding practices within a housing context.
- Regular business travel will be necessary to other Accent sites and off-site meetings as required.
Successful candidates will under go a DBS check.
Interviews
We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A Teams call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Stage 2: A Place to Show Your Strengths
An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You\’ll be asked to complete a Customer Service Questionnaire in advance.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email:
\”PeopleServices@accentgroup.org\”.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
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Specialist Housing Partner (Independent Living Housing Officer) employer: Accent Group Ltd
Contact Detail:
Accent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Housing Partner (Independent Living Housing Officer)
✨Tip Number 1
Familiarise yourself with the specific challenges faced by residents in independent living schemes. Understanding their needs will help you demonstrate empathy and a genuine commitment to supporting them during your interview.
✨Tip Number 2
Prepare examples of how you've successfully managed anti-social behaviour or tenancy issues in the past. Being able to share real-life scenarios will showcase your problem-solving skills and ability to handle difficult situations.
✨Tip Number 3
Research Accent Group Ltd's values and mission. During your interview, align your personal values with theirs to show that you're not just looking for a job, but are genuinely interested in making a positive impact in the community.
✨Tip Number 4
Practice your communication skills, especially in engaging with diverse groups. Since you'll be working closely with residents and various stakeholders, being able to convey information clearly and effectively is crucial.
We think you need these skills to ace Specialist Housing Partner (Independent Living Housing Officer)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Specialist Housing Partner. Familiarise yourself with the key tasks mentioned in the job description, such as supporting residents and managing tenancy issues.
Tailor Your CV: Customise your CV to highlight relevant experience in housing management and community engagement. Emphasise any qualifications like the CIH Level 3 Certificate in Housing or similar experiences that demonstrate your capability for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the housing sector. Use specific examples from your past experiences to illustrate how you can contribute to creating supportive environments for residents.
Prepare for Interviews: Anticipate behavioural and scenario-based questions during the interview process. Think about how you would handle real-life situations related to anti-social behaviour or tenancy management, and be ready to discuss these in detail.
How to prepare for a job interview at Accent Group Ltd
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Specialist Housing Partner. Familiarise yourself with the key aspects of the role, such as supporting residents and managing tenancy issues, so you can speak confidently about how your experience aligns with these duties.
✨Prepare for Behavioural Questions
Expect to face behavioural and scenario-based questions during the interview. Prepare examples from your past experiences that demonstrate your ability to handle challenges like anti-social behaviour or rent arrears, showcasing your problem-solving skills and empathy.
✨Showcase Your Communication Skills
As this role requires excellent communication with residents and stakeholders, be ready to demonstrate your interpersonal skills. Practice articulating your thoughts clearly and engagingly, as this will reflect your ability to build strong relationships in the community.
✨Research the Company Culture
Accent Group Ltd values a supportive and collaborative environment. Research their mission and values, and think about how you can contribute to their goals. Showing that you align with their culture will help you stand out as a candidate who is genuinely interested in the role.