At a Glance
- Tasks: Analyse service charges, verify data, and ensure fairness for our customers.
- Company: Join a transformative housing organisation dedicated to providing affordable homes.
- Benefits: 28 days holiday, health support, flexible working, and career development opportunities.
- Other info: Dynamic role with national travel and hands-on site visits.
- Why this job: Make a real impact while growing your skills in a collaborative environment.
- Qualifications: Experience in finance or property services with strong analytical skills required.
The predicted salary is between 34191 - 34191 € per year.
A place to drive change.
Location: Peterborough or Camberley, hybrid with regular travel to our schemes.
Salary: £34,191 per annum. 2 year fixed term contract, 35 hours per week, Monday – Friday 9am to 5pm.
We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone. We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us. If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.
About The Role
As our Service Charge Specialist, you won’t just crunch numbers; you’ll dig deeper. Visiting sites, verifying data, and thinking beyond the surface, you’ll uncover the true story behind service charge schedules. Your pragmatic approach will spot discrepancies, distinguish errors from necessary adjustments, and ensure every scheme’s data stands up to scrutiny. Working closely with Asset teams and leadership, you’ll help future-proof our processes, ensuring accurate apportionments aligned with tenancy and lease agreements. Your efforts will directly impact customers, safeguarding fairness and improving data integrity across Accent. This role involves national travel and site visits, offering variety and the chance to get hands-on with the properties we serve. If you’re inquisitive, thorough, and ready to make a real difference, we want to hear from you.
Salary
The salary for the Service Charge Specialist post is £34,191 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About You
The ideal candidate will have proven experience in service charge management, finance, or property services within the housing sector. Strong analytical skills and excellent attention to detail are essential, along with the ability to interpret complex residential leases and identify discrepancies. Proficiency in Excel, finance systems, and housing management software is expected, as is the ability to communicate clearly and effectively with a range of stakeholders. The role also demands a collaborative, customer-focused approach and the ability to work confidently with both internal teams and external partners. The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed.
Interview Process
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
- Stage 1: A Place to Connect — A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 22nd May via Teams.
- Stage 2: A Place to Show Your Strengths — A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Planned date: 1st June at our Peterborough or 2nd June at our Camberley office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
Benefits and Career Development
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here’s what you can look forward to:
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
- Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
Inclusion and Accessibility
We’re committed to inclusion. We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: PeopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK. Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Service Charge Specialist in Peterborough employer: Accent Group Ltd
At Accent, we are dedicated to fostering a dynamic and inclusive work environment where every employee can thrive. As a Service Charge Specialist, you will not only contribute to our mission of providing affordable homes but also enjoy generous benefits such as 28 days of holiday, health and wellbeing support, and extensive career development opportunities. Join us in Peterborough or Camberley, where your ideas matter and your efforts directly impact the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Specialist in Peterborough
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their transformation journey.
✨Tip Number 2
Practice makes perfect! Prepare for the interview by going through common questions related to service charge management and finance. Think about how your experience aligns with their needs and be ready to share specific examples.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Charge Specialist in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service charge management experience and analytical skills to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our mission. Share specific examples of how you've tackled similar challenges in the past.
Showcase Your Attention to Detail:Since this role requires a keen eye for discrepancies, make sure your application is free from errors. Double-check your documents for typos or formatting issues before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Accent Group Ltd
✨Know Your Numbers
As a Service Charge Specialist, you'll be dealing with financial data regularly. Brush up on your understanding of service charge management and be ready to discuss how you've handled discrepancies in the past. Prepare examples that showcase your analytical skills and attention to detail.
✨Familiarise Yourself with the Role
Take the time to thoroughly read the job description and understand the key responsibilities. Think about how your previous experiences align with the role's requirements, especially regarding interpreting residential leases and working with finance systems. This will help you articulate your fit during the interview.
✨Prepare for Scenario-Based Questions
Expect to face behavioural and scenario-based questions that assess how you apply your knowledge in real-life situations. Practice answering questions like, 'How would you handle a discrepancy in service charge data?' This will demonstrate your problem-solving skills and pragmatic approach.
✨Show Your Collaborative Spirit
The role requires working closely with various teams and stakeholders. Be prepared to discuss examples of how you've successfully collaborated in the past. Highlight your customer-focused approach and how you’ve contributed to team success, as this aligns with the company's values of driving change together.
