At a Glance
- Tasks: Manage repair enquiries and deliver exceptional customer service to improve lives.
- Company: Accent, a community-focused organisation with over 21,000 homes.
- Benefits: Competitive salary, 28 days holiday, and hybrid working after probation.
- Other info: Opportunities for career progression and personal development.
- Why this job: Make a positive impact on families and communities while developing your skills.
- Qualifications: Strong customer service skills and experience in handling challenging conversations.
The predicted salary is between 27984 - 27984 € per year.
A place to make a difference. With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families. We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do improves lives and creates vibrant communities where people of all backgrounds can thrive.
As a Customer Service Advisor, you’ll manage repair‑related enquiries, diagnose faults and ensure our customers are looked after quickly and effectively. You’ll deliver exceptional customer service, balancing their needs with those of our contractors and internal stakeholders, keeping everyone updated throughout the process. Your professionalism, efficiency and empathy means you’ll build strong customer satisfaction.
Salary: The spot salary for this post is £27,984 per annum (£15.38 per hour) for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
Location & Hours: Permanent, 35 hours per week between 8am and 6pm. Initially 100% onsite, moving to hybrid after successful probation period.
About You – Essentials:
- Proven ability to deliver high‑quality customer service through clear, accurate, and empathetic communication.
- Resilient and solutions‑focused when handling complex or challenging customer conversations.
- Experienced in accurately recording customer interactions using CRM and bespoke IT systems.
Desirables:
- Ideally, you will bring experience from a contact centre environment.
- Knowledge of housing maintenance and repairs would support your success in the role.
- Evidence of confidently managing challenging customer situations and achieving positive outcomes.
Interview Process:
- Stage 1 – A Place to Connect: A call with the hiring manager to learn about the role, team and your experience.
- Stage 2 – A Place to Show Your Strengths: A role‑related assessment and behavioural interview focused on real‑life situations, including completion of a Customer Service Questionnaire in advance.
Successful applicants will undergo pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Benefits: 28 days holiday plus
Repairs Services Advisor (April 26) in Peterborough employer: Accent Group Ltd
Accent is an exceptional employer dedicated to making a meaningful impact in the lives of families and communities. With a strong focus on employee development, we offer clear progression opportunities and a supportive work culture that values resilience and empathy in customer service. Located in a vibrant community, our team enjoys a hybrid working model after probation, ensuring a healthy work-life balance while contributing to a positive mission.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Services Advisor (April 26) in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Accent and their values. This will help you connect your experience with what they stand for, showing that you're not just another candidate but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or in front of a mirror to boost your confidence and ensure you can articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to share your stories! Prepare examples from your past experiences that highlight your customer service skills, especially those that show your resilience and problem-solving abilities. Real-life stories resonate well and can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Repairs Services Advisor (April 26) in Peterborough
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. Use examples that showcase your clear, accurate, and empathetic communication style, as this is key for us at Accent.
Be Resilient and Solutions-Focused:When writing your application, emphasise your ability to handle complex or challenging situations. We love candidates who can demonstrate resilience and a solutions-focused mindset, so share any relevant experiences!
Familiarise Yourself with CRM Systems:Since you'll be recording customer interactions, mention any experience you have with CRM or bespoke IT systems. This will show us you're ready to hit the ground running in the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Accent Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Repairs Services Advisor. Familiarise yourself with common repair issues and how to communicate effectively with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves dealing with customers who may be facing stressful situations, practice demonstrating empathy during your responses. Think of examples from your past experiences where you successfully handled challenging conversations and made a positive impact on someone's day.
✨Brush Up on CRM Skills
As you'll be using CRM systems to record customer interactions, it’s a good idea to review any relevant software you’ve used before. If you have experience with specific systems, be ready to discuss how you used them to enhance customer service.
✨Prepare for Real-Life Scenarios
Expect to face role-related assessments that focus on real-life situations. Prepare by thinking through potential scenarios you might encounter as a Repairs Services Advisor and how you would handle them. This will demonstrate your problem-solving skills and readiness for the job.
