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- Tasks: Be the go-to person for tenants, managing tenancies and supporting customers in their housing journey.
- Company: Accent Group Ltd, dedicated to providing safe and affordable homes for families.
- Benefits: Competitive salary, car allowance, 28 days holiday, health plan, and career growth opportunities.
- Why this job: Make a real difference in people's lives while building a rewarding career in housing.
- Qualifications: Experience in housing management and a full UK driving licence required.
- Other info: Join a supportive team with a focus on personal development and community impact.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Join to apply for the Housing Partner (Housing Officer) role at Accent Group Ltd. A place to create moments that matter.
Location: Fenland with travel around the patch to meet business and customer needs and 1 day a week in the Peterborough office. 9 month Fixed Term Contract, 35 hours per week, Monday-Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be.
About The Role
Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti‑social behaviour utilizing a multi‑agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.
Salary
The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum, pro rata for candidates who fully meet the role requirements. If you're still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You’ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus mileage for travel around your patch - helping you stay mobile while making a difference in your community.
About You
You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it. You’ll bring a proven track record in managing anti‑social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving licence and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre‑employment checks.
Housing Partner (Housing Officer) Interviews
- Stage 1: A Place to Connect - A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 26th January via Teams.
- Stage 2: A Place to Show Your Strengths - A behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 30th January at our Peterborough office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part‑time) – an extra day’s leave to celebrate your birthday and the option to purchase more – a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of the recruitment process, please let us know we will ensure requirements are met. Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: peopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship licence. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies
We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Housing Partner (Housing Officer) in Peterborough employer: Accent Group Ltd
Contact Detail:
Accent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Partner (Housing Officer) in Peterborough
✨Tip Number 1
Get to know the company! Research Accent Group Ltd and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice makes perfect! Prepare for the behavioural and scenario-based interview by thinking of examples from your past experiences that demonstrate your skills in housing management and customer service. We want to see how you handle real-life situations!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might share tips that could give you an edge in the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Housing Partner (Housing Officer) in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Partner role. Highlight your experience in housing management and any relevant qualifications, like the CIH Level 3 Certificate. We want to see how your skills align with what we do!
Showcase Your Customer Service Skills: As a Housing Partner, you'll be the first point of contact for our customers. Use your application to demonstrate your ability to manage customer relationships and resolve issues effectively. Share specific examples that show how you've made a positive impact in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Accent Group!
How to prepare for a job interview at Accent Group Ltd
✨Know Your Stuff
Make sure you brush up on housing management services and tenancy laws. Familiarise yourself with the specific challenges faced by tenants and how to address them. This will show that you're not just interested in the role, but that you understand the impact of your work.
✨Showcase Your People Skills
As a Housing Partner, you'll be dealing with various stakeholders and customers. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past. This will demonstrate your ability to build strong community bonds and handle anti-social behaviour effectively.
✨Prepare for Scenario Questions
Expect behavioural and scenario-based questions during the interview. Think about real-life situations where you've had to apply your knowledge in housing management. Practising these scenarios will help you articulate your thought process and decision-making skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
