Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of Housing Officers to enhance customer experience and operational performance.
- Company: Accent, a forward-thinking housing organisation focused on community and collaboration.
- Benefits: 28 days holiday, health support, flexible working, and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Passion for customer service and ability to motivate teams; management experience not essential.
- Other info: Join a diverse team committed to inclusion and continuous improvement.
The predicted salary is between 47720 - 47720 ÂŁ per year.
Location: East, Hybrid with travel around the region and to other Accent offices as required.
Salary: £47,720 per annum. Permanent, 35 hours per week, Monday – Friday 9am-5pm plus on call rota.
About the Role
As a Housing Manager, you’ll oversee a team of Housing Officers and be responsible for driving operational performance, customer experience, and service consistency across your area. This role is all about being out there – seeing, hearing, and understanding the real issues your team and customers face. You’ll spend around 60% of your time on‑site, whether that’s in the office, out on patch, working alongside your team, or meeting with customers and partners. Your insight into “the good, the bad, and the ugly” will give you total visibility of how your team performs both individually and collectively, feeding directly into the success of the wider Housing Services directorate.
A role centred on people
Previous management experience isn’t essential; we’ll help you build the skills and confidence to thrive in the role. What matters most is your passion for customers, your ability to influence positive behaviours, and your commitment to developing others. Your leadership will help colleagues manage complex cases, navigate challenges, and build confidence – ensuring customers across different tenures receive a consistent service.
Collaboration at the heart
You’ll work closely with Leasehold & Homeownership Officers and other specialist roles, encouraging joined‑up working so customers experience one cohesive Accent service. You’ll also be part of a national network of Housing Managers, sharing best practice, discussing queries, and contributing to a culture of continuous improvement. Collaboration extends beyond Accent too. You’ll attend community events, multi‑agency meetings, and local partnership forums, maintaining strong relationships with the organisations that support our customers. You’ll bring clarity on what your team is achieving, where support is needed, and where improvements can be made – always with the goal of delivering the best possible customer experience.
Salary
The spot salary for this post is £47,720 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. This position also qualifies for an essential car user allowance starting at £1,250 per annum.
About You
- Good understanding of core housing management functions.
- Demonstrated commitment to delivering excellent customer experience, putting customers at the heart of decision‑making.
- Ability to motivate and drive teams to deliver high performance and customer satisfaction.
- Confident engaging with external partners, agencies, and internal colleagues to support customers and resolve complex issues.
- Skilled in providing guidance, offering solutions, and supporting officers with challenging or sensitive casework.
- CIH Level 4 (or willingness to work towards it).
- Full UK driving licence and access to a vehicle is required due to the need for regular travel across the region.
Benefits
- Generous time off: 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support: Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks: Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
- Future‑focused benefits: Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family‑friendly policies: Enhanced parental leave, flexible working options, and support for work‑life balance.
- Career development: From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Legal Requirements
Current eligibility to live and work in the UK is required. Accent does not currently hold a sponsorship licence.
Housing Manager in Peterborough employer: Accent Group Ltd
Contact Detail:
Accent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager in Peterborough
✨Tip Number 1
Get out there and network! Attend local community events and partnership forums to meet people in the housing sector. Building relationships can open doors to opportunities that aren’t advertised.
✨Tip Number 2
Show your passion for customer service during interviews. Share examples of how you’ve put customers first in previous roles. This will demonstrate that you’re a great fit for the Housing Manager position.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Housing Manager in Peterborough
Some tips for your application 🫡
Show Your Passion for Customers: When writing your application, make sure to highlight your commitment to delivering an excellent customer experience. We want to see how you put customers at the heart of your decision-making!
Be Clear About Your Experience: Even if you don’t have previous management experience, share any relevant skills or experiences that demonstrate your ability to motivate and drive teams. We’re all about helping you grow, so don’t hold back!
Tailor Your Application: Make sure to tailor your application to the role of Housing Manager. Use the job description as a guide to showcase how your skills align with what we’re looking for. It’ll help us see why you’d be a great fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Accent Group Ltd
✨Know Your Housing Management Basics
Make sure you brush up on core housing management functions before the interview. Understanding the ins and outs of housing policies and customer service will show your passion for the role and help you answer questions confidently.
✨Showcase Your People Skills
As a Housing Manager, you'll be leading a team and engaging with customers. Prepare examples of how you've motivated teams or resolved conflicts in the past. This will demonstrate your ability to influence positive behaviours and develop others.
✨Research Accent's Values
Familiarise yourself with Accent's commitment to customer experience and collaboration. Be ready to discuss how your values align with theirs and how you can contribute to their culture of continuous improvement.
✨Prepare for Scenario Questions
Expect questions about handling complex cases or working with external partners. Think of specific situations where you've successfully navigated challenges, as this will highlight your problem-solving skills and ability to support your team.