At a Glance
- Tasks: Manage disrepair cases and coordinate repairs to improve housing conditions.
- Company: Join a dedicated team focused on enhancing living standards in Peterborough.
- Benefits: 28 days holiday, health support, financial perks, and career development opportunities.
- Other info: Hybrid working model with a supportive and inclusive environment.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience with housing disrepair and strong communication skills required.
The predicted salary is between 28971 - 28971 £ per year.
Join our Disrepair, Damp & Mould team to improve living conditions across our housing stock.
Location: Hybrid in Peterborough – 1‑2 days in the office including Thursdays.
Contract: 3 month Fixed Term Contract, 35 hours per week, Monday – Friday 9am to 5pm.
Salary: £28,971 per annum, pro rata. Candidates developing skills may start at 5–10% below spot rate with clear progression.
Responsibilities:- Managing a varied caseload of disrepair and damp/mould cases from start to finish.
- Coordinating diaries for surveyors and contractors to ensure timely inspections and repairs.
- Acting as a key point of contact for customers, providing clear updates and support.
- Recording and analysing data to identify trends and underlying property issues.
- Preparing reports and insights to support senior management decision‑making.
- Supporting early intervention strategies to reduce disrepair claims.
- Collaborating with internal teams and external partners to deliver efficient outcomes.
- Experience working with housing disrepair and/or damp and mould cases.
- Intermediate Excel skills – able to track cases and manipulate data.
- Strong relationship‑building and stakeholder engagement skills.
- Excellent attention to detail and high accuracy.
- Quick learner of new CRM systems and workflows.
- Strong written and verbal communication skills.
- Commitment to delivering excellent customer service.
- 28 days holiday plus bank holidays and an extra day for your birthday.
- Health & wellbeing support: cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day.
- Financial perks: car leasing options, salary sacrifice schemes, exclusive discounts through benefits platform.
- Pension: Defined Contribution and Defined Benefit schemes via salary sacrifice and 3× salary life assurance.
- Family‑friendly policies: enhanced parental leave, flexible working options.
- Career development: training programmes, apprenticeships, leadership academy.
Applicants must currently have eligibility to live and work in the UK. Accent does not hold a sponsorship licence. We are committed to diversity and inclusion.
Disrepair Coordinator in Peterborough employer: Accent Group Ltd
Join our Disrepair, Damp & Mould team in Peterborough, where we prioritise improving living conditions and fostering a supportive work culture. With a strong commitment to employee growth through training programmes and flexible working options, we offer a range of benefits including health and wellbeing support, generous holiday allowances, and financial perks. Our hybrid working model allows for a balanced approach to work, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Coordinator in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with disrepair cases. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of damp and mould issues. We want you to show off your expertise and how you can help improve living conditions. Practice common interview questions and have your own ready!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that Disrepair Coordinator role. We love seeing applications directly from candidates who are keen on joining our mission to improve housing conditions!
We think you need these skills to ace Disrepair Coordinator in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Disrepair Coordinator role. Highlight your experience with housing disrepair and damp/mould cases, and don’t forget to showcase your Excel skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving living conditions and how your skills align with our team’s goals. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your strong written communication skills in your application. Clear and professional language will go a long way!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status directly with us!
How to prepare for a job interview at Accent Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of disrepair, damp, and mould cases. Familiarise yourself with common issues and solutions, as well as any relevant legislation. This will show that you're not just interested in the role but also understand the challenges involved.
✨Showcase Your Skills
Highlight your experience with Excel and data analysis during the interview. Be ready to discuss how you've used these skills in previous roles to track cases or identify trends. Providing specific examples will help demonstrate your capability.
✨Communication is Key
Since you'll be acting as a key point of contact for customers, practice articulating how you would handle various customer scenarios. Think about how you can convey complex information clearly and supportively, as this will be crucial in your role.
✨Be a Team Player
Collaboration is essential in this position, so be prepared to discuss how you've worked with internal teams and external partners in the past. Share examples of successful teamwork and how you contributed to achieving efficient outcomes.
