Accent Group in Peterborough is seeking a Head of Complaints & Service Improvement to lead a dedicated team delivering a trusted complaints service with empathy and accountability.
You will drive learning from customer feedback, analyse trends, and shape smarter processes. Collaborating with internal teams and external partners like the Housing Ombudsman Service, you’ll ensure a transparent, improvement-focused approach.
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Director of Customer Experience & Continuous Improvement in Peterborough employer: Accent Group Ltd
Accent Group Ltd is an excellent employer, offering a supportive work culture that values collaboration and professional growth. With a focus on employee development, the Finance Officer role provides clear progression opportunities within a stable environment in Bradford, complemented by competitive salary and hybrid working arrangements that promote work-life balance.
