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- Tasks: Coordinate customer engagement activities and amplify their voices across the organisation.
- Company: Join a mission-driven organisation dedicated to providing safe, affordable homes for families.
- Benefits: Enjoy 28 days holiday, health perks, flexible working, and career development opportunities.
- Why this job: Make a real impact on people's lives while building strong relationships with diverse customers.
- Qualifications: Passion for customer service, strong communication skills, and excellent organisational abilities.
- Other info: A supportive environment where you can thrive and grow your career.
The predicted salary is between 29393 - 29393 £ per year.
A place to create moments that matter.
Location: Peterborough, Hybrid with occasional travel for customer events.
Salary: £29,393 per annum, pro rata. Permanent, 17.5 hours per week, flexible Tuesday to Friday between 9am and 5pm.
Thousands of families across the country rely on us for a safe, affordable home. As the housing crisis deepens, the work we do has never been more important. It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be.
About The Role
As our Customer Engagement Coordinator, you’ll put the customer voice front and centre across Accent. You’ll play a vital role coordinating and delivering all customer group activity nationally and regionally, groups that directly influence our strategies, policies, and services. Your work will help shape meaningful improvements in the customer experience.
You’ll be the friendly, organised, go‑to person who:
- Builds strong relationships with customers, including those with vulnerabilities
- Creates inclusive spaces where every voice is heard and valued
- Supports new members through onboarding and training
- Organises meetings, takes clear minutes, and keeps everything running smoothly
- Acts as the main point of contact, making sure every group member feels informed, supported, and empowered to contribute
This is a rewarding role where you’ll meet a diverse range of customers, see the difference you make first‑hand, and become a true champion for customer voice. If you’re people‑focused, organised, and passionate about making things better, we’d love to have you on the team.
Salary
The spot salary for this post is £29,393 per annum, pro rata for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About You
The essentials:
- You’re passionate about delivering excellent customer service and can demonstrate where you’ve improved the customer experience
- High-quality written and verbal communication skills, including experience in report writing
- Strong attention to detail with excellent organisational skills and the ability to manage multiple priorities in a fast‑paced environment
- Excellent stakeholder management skills, with the ability to build effective relationships and work collaboratively across teams
- Strong time‑management and planning skills, with the ability to work proactively and meet deadlines
The desirables:
- Experience in social housing
- Experience with governance processes
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Interviews
We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect – a call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 15th April via Teams.
Stage 2: A Place to Show Your Strengths – a role related assessment and behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 21st April at our Peterborough office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
Benefits
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more
- Health & wellbeing support – cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about
- Financial perks – car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further
- Future‑focused benefits – access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind
- Family‑friendly policies – enhanced parental leave, flexible working options, and support for work–life balance
- Career development – from Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Contact: PeopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK; Accent do not currently hold a sponsorship licence. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Customer Engagement Coordinator in Peterborough employer: Accent Group Ltd
Contact Detail:
Accent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Coordinator in Peterborough
✨Tip Number 1
Get to know the company! Research Accent and understand their mission. When you chat with the hiring manager, drop in some insights about their work and how you can contribute. It shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your past experiences align with the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 3
Be yourself! Accent values authenticity, so don’t be afraid to show your personality during the interview. Share your passion for customer service and how you’ve made a difference in previous roles. Let them see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and commitment. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Engagement Coordinator in Peterborough
Some tips for your application 🫡
Show Your Passion: Make sure to express your passion for customer service in your application. We want to see how you've improved customer experiences in the past, so share specific examples that highlight your dedication.
Be Organised: Since this role requires excellent organisational skills, ensure your application is well-structured and free of errors. A tidy application reflects your attention to detail, which is super important for us!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to highlight your relevant experience and skills that match the job description. We love seeing how you can fit into our team and contribute to our mission.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Accent Group Ltd
✨Know Your Customer Engagement
Make sure you understand the role of a Customer Engagement Coordinator. Familiarise yourself with how customer feedback shapes policies and services. Be ready to share examples from your past experiences where you've successfully engaged with customers or improved their experience.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare to discuss how you manage multiple priorities. Bring examples of how you've organised meetings or events in the past, and be ready to explain your process for keeping everything running smoothly.
✨Demonstrate Your Communication Skills
Strong written and verbal communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a short report or summary of a previous project to showcase your writing skills during the interview.
✨Be Ready for Scenario-Based Questions
Expect behavioural and scenario-based questions that assess how you handle real-life situations. Think about challenges you've faced in customer service and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.