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For Companies At a Glance
- Tasks: Analyse customer data to drive service improvement and produce actionable insights.
- Company: Join a transformative organisation dedicated to providing affordable, sustainable homes.
- Benefits: 28 days holiday, health support, flexible working, and career development opportunities.
- Other info: Inclusive environment with a commitment to diversity and personal growth.
- Why this job: Make a real impact by shaping services and enhancing customer experiences.
- Qualifications: Experience in data analysis, BI tools, and strong communication skills required.
The predicted salary is between 39795 - 39795 £ per year.
Location: Peterborough, Hybrid
Salary: £39,795 per annum
Contract type: Permanent, 35 hours per week, Monday – Friday 9am to 5pm
We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone. We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us. If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.
About The Role
At Accent, our customers are at the heart of everything we do. We’re looking for a Business Insights Specialist to ensure their voices are heard, understood and turned into meaningful action. In this varied and impactful role, you’ll analyse customer data to drive service improvement across the organisation. Working closely with the Customer Insights Manager and key stakeholders, you’ll manage and evaluate multi‑channel feedback, including transactional and TSM perception surveys, and produce clear, actionable insight that informs decisions at every level. You’ll take a whole‑journey view of the customer experience, identifying what’s working well, where the pain points are, and how services can be improved for both customers and assets. Through regular insight reporting, bespoke research and ad hoc analysis, you’ll help service leads, managers and directors understand the customer voice and turn insight into real change. This is a great opportunity to shape services, work with large datasets and make a genuine difference in a national organisation that values fairness, inclusion and customer focus.
Responsibilities
- Analyse customer data to drive service improvement.
- Manage and evaluate multi‑channel feedback, including transactional and TSM perception surveys.
- Produce clear, actionable insight that informs decisions at every level.
- Take a whole‑journey view of the customer experience and identify pain points.
- Provide regular insight reporting, bespoke research, and ad hoc analysis to service leads, managers, and directors.
Qualifications
- Experience analysing data sets and producing clear, actionable insight reports.
- Ability to use BI tools, ideally Power BI, to visualise and share insight.
- Strong experience with customer satisfaction and perception surveys.
- Ability to translate complex data into clear messages for a range of audiences.
- Confident communication and stakeholder engagement skills.
- An inquisitive, analytical mindset, able to ask the right questions and explore causation.
- Experience in qualitative and quantitative research.
- Strong Excel and digital skills, including cloud‑based platforms.
- Housing sector experience or the ability to quickly understand housing services.
Salary
The spot salary for this post is £39,795 per annum for applicants who fully meet the requirements of the post. You can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
Benefits
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
- Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family‑friendly policies – Enhanced parental leave, flexible working options, and support for work‑life balance.
- Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
Inclusive Environment
We’re committed to inclusion. We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Additional Information
Applicants must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship license. Recruitment agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. Questions? Please email: PeopleServices@accentgroup.org Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Business Insights Specialist in Peterborough employer: Accent Group Ltd
Contact Detail:
Accent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Insights Specialist in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those already working at Accent. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into customer insights. Brush up on how data analysis can drive service improvement. Show us you understand the importance of the customer voice and how it shapes decisions.
✨Tip Number 3
Practice your storytelling skills! When discussing your experience, make sure you can clearly explain how your insights led to real change. We want to see how you can turn data into action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to create affordable and sustainable homes.
We think you need these skills to ace Business Insights Specialist in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Insights Specialist role. Highlight your experience with data analysis and customer insights, as these are key to what we’re looking for at Accent.
Showcase Your Skills: Don’t forget to mention your proficiency with BI tools like Power BI and your strong Excel skills. We want to see how you can turn complex data into clear insights that drive service improvement.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make your achievements stand out. We appreciate clarity and directness in communication!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Accent Group Ltd
✨Know Your Data
As a Business Insights Specialist, you'll be analysing customer data. Brush up on your data analysis skills and be ready to discuss how you've used data to drive service improvements in the past. Bring examples of reports or insights you've created that led to actionable changes.
✨Understand the Customer Journey
Familiarise yourself with the concept of the whole-customer journey. Be prepared to talk about how you would identify pain points and improve customer experiences. Think of specific scenarios where you've successfully mapped out customer journeys and made recommendations based on your findings.
✨Master BI Tools
Since the role mentions using BI tools like Power BI, make sure you can demonstrate your proficiency with these tools. If you have any projects where you've visualised data effectively, be ready to share those experiences and explain how they helped stakeholders understand complex information.
✨Engage Stakeholders
Strong communication and stakeholder engagement skills are key for this role. Prepare to discuss how you've collaborated with different teams in the past. Think of examples where your insights influenced decision-making at various levels and how you ensured everyone was on board with the changes.