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For Companies At a Glance
- Tasks: Support customer payments and learn finance skills while gaining a recognised qualification.
- Company: Accent Group Ltd, dedicated to building positive community relationships.
- Benefits: Competitive salary, 28 days holiday, gym discounts, and volunteer day.
- Why this job: Make a real impact on customers' lives while kickstarting your finance career.
- Qualifications: GCSEs in Maths and English, strong communication, and a willingness to learn.
- Other info: Dynamic hybrid role with excellent growth opportunities and supportive team culture.
Overview
Join to apply for the Finance Apprentice role at Accent Group Ltd
Location: Bradford, Hybrid
Salary: £22,932 per annum
2 year Fixed Term Contract, 35 hours per week, Monday – Friday between 9am and 5pm
With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families. We’re proud to build positive, long-lasting relationships that go beyond housing, helping customers and communities thrive. If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.
About the Role
As a Finance Apprentice in our Customer Payments team, you’ll learn on the job while working towards a recognised qualification — gaining hands-on experience and building strong foundations for a rewarding career.
You’ll help ensure customers have a smooth and timely payment experience, staying on track with rent and helping to avoid arrears. You’ll contribute to processing over 500,000 transactions a year, supporting the management of rental income and improving customer outcomes. You’ll work with bespoke finance systems, Excel, and CRM tools to develop skills in income processing, payments and customer experience. It’s a fast-paced role with clear routines and deadlines, ideal for someone with great attention to detail and a willingness to learn.
If you’re looking for a place to grow, gain a qualification, and make a meaningful impact on the lives of our customers, apply today.
Responsibilities
- Support on-the-job learning while pursuing a recognised qualification.
- Assist in income processing and customer payments, helping customers stay on track with rent.
- Contribute to the processing of a high volume of transactions and improve customer outcomes.
- Engage with bespoke finance systems, Excel, and CRM tools to develop practical skills.
About You / Qualifications
- A willingness to work towards a recognised qualification while gaining hands-on experience.
- GCSEs (or equivalent) in Maths and English at grade 4/C or above.
- A basic understanding of customer service and a strong commitment to delivering high-quality support.
- Strong organisational and time management skills to balance work and study.
- Clear, confident communication skills and a proactive, positive attitude.
- A reliable work ethic with attention to detail and a drive to learn and improve.
- Good interpersonal skills and the ability to build positive relationships with colleagues and stakeholders.
- Ability to work well both independently and as part of a team.
- Confidence in following instructions and working under supervision.
- Strong computer literacy and a willingness to learn finance systems and tools.
Interviews
We want your candidate experience to reflect who we are — a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect — An assessment centre with group exercises to assess teamwork, communication and problem solving, plus an opportunity to meet the team and current Apprentices.
Planned date: 12th September at our Bradford Office.
Stage 2: A Place to Show Your Strengths — A behavioural and scenario-based interview, with a Customer Service Questionnaire to complete in advance.
Planned date: 16th September via Teams.
We aim to make the process clear, supportive, and valuable — a place where you feel informed and confident at every step.
Benefits and Additional Information
We offer 28 days of holiday plus bank holidays (pro rata for part time), one extra day for your birthday, the option to purchase more, access to an online GP, gym discounts, and a day to volunteer for a cause that matters to you. We provide pension options (Defined Contribution and Defined Benefit) through salary sacrifice and life assurance at three times salary. Reasonable adjustments during recruitment are available on request.
If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met.
Please note candidates must have current eligibility to live and work in the UK; Accent Group Ltd does not currently hold a sponsorship license.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Other
Location: Bradford, England, United Kingdom
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Finance Apprentice employer: Accent Group Ltd
Contact Detail:
Accent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Apprentice
✨Tip Number 1
Get to know the company! Research Accent Group Ltd and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your assessment centre, try out some group exercises with friends or family. This will boost your confidence and help you communicate effectively during the real deal.
✨Tip Number 3
Be yourself! During the interviews, let your personality shine through. Accent Group Ltd is looking for someone who fits into their culture, so don’t be afraid to show your enthusiasm and passion for customer care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing this Finance Apprentice role.
We think you need these skills to ace Finance Apprentice
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Finance Apprentice role. We want to see your passion for customer care and finance shine through!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, be sure to proofread your application. We appreciate clear and concise communication, so double-check for any typos or errors before hitting send.
Be Yourself: We’re looking for genuine individuals who can bring their unique personality to our team. Don’t be afraid to let your character come through in your application — we want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Accent Group Ltd
✨Know Your Numbers
Brush up on your basic finance concepts and terminology. Since this role involves income processing and customer payments, being familiar with terms like 'transactions', 'arrears', and 'rental income' will show that you're serious about the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Accent Group Ltd values high-quality support, so think of situations where you went above and beyond to help someone, and be ready to share those stories.
✨Practice Teamwork Scenarios
Since the first stage includes group exercises, practice working in teams. Think about how you can contribute positively to a group dynamic, whether it's by taking the lead or supporting others. Being a team player is key!
✨Be Ready for Behavioural Questions
Expect scenario-based questions that assess your problem-solving and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see your thought process.