Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with housing-related queries and provide empathetic support.
- Company: Accent Group Ltd, dedicated to building vibrant communities.
- Benefits: Competitive salary, work-life balance, 28 days holiday, and health perks.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a supportive team with opportunities for career growth.
The predicted salary is between 24726 - 24726 £ per year.
Position Summary
Salary: £25,468 per annum (£14 per hour). The Customer Services Advisor spot salary is £25,468 per annum with an additional consideration for candidates who do not fully meet the requirements, starting 5% or 10% below the spot salary.
Location & Working Hours
Bradford, Hybrid (3 days in the office). Permanent, 35 hours per week between 8am and 6pm, Monday to Friday.
About the Role
As a Customer Services Advisor, you’ll help customers with a variety of housing‑related matters, from rent queries to more complex issues such as anti‑social behaviour. Your role requires professional, empathetic, and resilient support so that customers feel heard and assisted during stressful times.
What’s in it for you
- Work‑life balance: Weekdays only, 8am–6pm, leaving weekends and evenings free.
- Real Impact: Resolve important issues and make a genuine difference to customers’ homes and well‑being.
- Training and Support: Full training and access to internal teams for complex cases.
- Team Collaboration: Independent problem‑solving within a supportive, collaborative culture.
About You
We’re looking for confident communicators who deliver excellent customer service in a fast‑paced contact centre, handle high volumes of calls and emails, and thrive under pressure. Strong problem‑solving skills, empathy, professionalism, a keen eye for detail in CRM systems, and proficiency with Microsoft Office and other digital tools are essential. A good grasp of numeracy and literacy will help explain housing policies and services. Resilience, calmness under pressure, and a genuine commitment to customer service are vital.
Interview Process
Stage 1 – A Place to Connect: A call with the hiring manager to discuss the role and team. Stage 2 – A Place to Show Your Strengths: A role‑related assessment and behavioural interview, including a Customer Service Questionnaire.
Future & Benefits
Benefits include 28 days holiday plus bank holidays (pro‑rata for part time), an extra day to celebrate your birthday, a cash health plan, online GP access, gym discounts, a dedicated volunteer day, a defined contribution and defined benefit pension scheme through salary sacrifice, and life assurance at three times the salary.
EEO & Diversity Statement
At Accent, we value diversity and want every candidate to feel comfortable during the interview process. We will make reasonable adjustments to support you, including adjustments to showcase your best self.
Recruitment Agencies
We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Eligibility Note
Please note candidates must have current eligibility to live and work in the UK; Accent does not currently hold a sponsorship license.
Contact
For questions about the role, email PeopleServices@accentgroup.org.
#J-18808-Ljbffr
Customer Services Advisor employer: Accent Group Ltd
Contact Detail:
Accent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Accent Group Ltd. Understand their values and mission, especially how they support communities. This will help you connect your experience to what they care about.
✨Tip Number 2
Practice makes perfect! Prepare for the role-related assessment by thinking of examples from your past experiences that showcase your customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show your personality! During the call with the hiring manager, let your genuine self shine through. They want to see how you fit into their team, so don’t be afraid to share your passion for helping others and making a difference.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Services Advisor position.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your experience in customer service and any relevant skills that match what Accent Group is looking for. We want to see how you can make a difference!
Showcase Your Communication Skills: Since this role requires clear communication, use your application to demonstrate your writing skills. Keep it professional yet friendly, and don’t forget to proofread for any typos. We love attention to detail!
Be Genuine and Personable: Accent Group values empathy and professionalism, so let your personality shine through in your application. Share a brief story or example that shows how you've positively impacted customers in the past. We’re all about building relationships!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Accent Group Ltd
✨Know the Company
Before your interview, take some time to research Accent Group Ltd. Understand their mission, values, and the communities they serve. This will not only help you answer questions more effectively but also show your genuine interest in making a difference.
✨Prepare for Scenario Questions
Since the role involves handling various customer service scenarios, think of examples from your past experiences where you successfully resolved issues. Be ready to discuss how you approached these situations with empathy and professionalism.
✨Showcase Your Communication Skills
As a Customer Services Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Demonstrate Resilience
The job can be challenging, so be prepared to discuss how you handle pressure and difficult conversations. Share specific examples that highlight your resilience and problem-solving skills, showing that you can maintain a calm approach even in tough situations.