Customer Service Advisor (Home Repairs)

Salary: £26,990 per annum (£14.83 per hour)

Location: Peterborough

Details: Permanent, 35 hours per week between 8am and 6pm. Initially 100% onsite, moving to hybrid after successful probation period.

With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families. We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do improves lives and creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.

As a Customer Service Advisor, you’ll manage repair-related enquiries, diagnosing faults and making sure our customers are looked after quickly and effectively. You’ll deliver exceptional customer service, balancing their needs with those of our contractors and internal stakeholders, keeping everyone updated throughout the process. Your professionalism, efficiency and empathy means you’ll build strong customer satisfaction.

The spot salary for this post is £26,990 per annum (£14.83 per hour) for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

With experience in a fast-paced, customer-focused environment, you’ll be able to handle high volumes of calls and emails and provide our customers with clear, accurate information. Your strong attention to detail helps you accurately record data and customer interactions in our CRM system. You’ll have strong communication skills and a passion for delivering best-in-class customer service, every time.

We run a 2 stage process for Customer Service Advisor:

• 1st stage is an interview via Teams.
• If successful at this stage you’ll be invited to meet us at the Peterborough office where you’ll showcase your customer service skills through a role play and you’ll have your final interview. You’ll be asked to complete a Customer Service questionnaire prior to the final interview.

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday - plus the opportunity to purchase more - access to an online GP, gym discounts and a day to spend volunteering for a cause that matters to you.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: PeopleServices@accentgroup.org.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold sponsorship.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.