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- Tasks: Assist customers in their new home journey and manage property inspections.
- Company: Join a passionate team dedicated to providing safe, affordable homes for families.
- Benefits: Enjoy hybrid work, 28 days holiday, gym discounts, and a day for volunteering.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills, customer focus, and proficiency in Microsoft Office required.
- Other info: Interviews via Teams and at the office; apply quickly as roles may close early.
The predicted salary is between 22800 - 28884 £ per year.
A place to create moments that matter.
Location: Peterborough, Hybrid with regular travel to Accent new build sites as required.
Salary: £28,884 per annum, pro rata.
Permanent, part time, 21 hours per week between 8am-6pm Monday – Friday.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About The Role
Buying a home is an exciting milestone in our customers' lives. As a New Homes Assistant, you’ll play a vital role in the new build customer care journey. This includes managing customer completions and providing thorough home demonstrations to our shared ownership customers. You’ll also conduct void inspections on shared ownership properties and assist the New Build Aftercare Manager during customer care inspections.
In addition, you’ll carry out monthly void inspections to ensure properties are in optimal condition prior to completion. You’ll coordinate access for developers to carry out necessary defect repairs. Collaborating closely with both the sales and aftercare teams, you’ll help ensure a seamless and positive experience for customers as they transition into their new homes.
We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here, and we want driven, creative individuals to join us on this exciting journey.
About You
We’re seeking a highly organised and detail-oriented individual with excellent administrative skills and the proven ability to manage multiple tasks in a fast-paced environment. Strong written and verbal communication skills are essential, along with the ability to build and maintain positive relationships with both internal and external stakeholders. Proficiency in Microsoft Office applications - particularly Word, Excel, and Outlook - is required, as is experience in maintaining accurate data within database systems. The ideal candidate will be proactive, customer-focused, and committed to meeting team targets. A self-starter who can work independently as well as collaboratively, they will also bring strong problem-solving abilities, with a talent for identifying issues, probing for information, and developing effective solutions.
Interviews
1st stage interview will take place on 26th and 27th June via Teams. 2nd stage interviews will take place on 2nd and 3rd July at our Peterborough office. We’re keen to get to know you better and you’ll be sent a Customer Service Questionnaire in advance.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) — an extra day to celebrate your birthday and the option to purchase more — access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future — with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email: PeopleServices@accentgroup.org.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Customer Care Assistant (New Homes) employer: Accent Group Ltd
Contact Detail:
Accent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant (New Homes)
✨Tip Number 1
Familiarise yourself with the housing market and current trends in new builds. Understanding the challenges and opportunities in this sector will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the housing and customer care sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed customer relationships or resolved issues in previous roles. Highlighting your problem-solving skills and customer focus will resonate well with the hiring team.
✨Tip Number 4
Research Accent's values and mission. Being able to articulate how your personal values align with theirs during the interview will show that you're not just looking for any job, but that you're genuinely interested in contributing to their cause.
We think you need these skills to ace Customer Care Assistant (New Homes)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Care Assistant role. Focus on your administrative skills, customer service experience, and proficiency in Microsoft Office applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the housing sector. Mention specific examples of how you've successfully managed multiple tasks or resolved customer issues in the past.
Highlight Your Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure you demonstrate these in your application. Use clear and concise language, and consider including examples of how you've built positive relationships with stakeholders.
Prepare for the Interview: Research common interview questions for customer care roles and prepare your answers. Be ready to discuss your problem-solving abilities and how you would handle specific scenarios related to customer care in new homes.
How to prepare for a job interview at Accent Group Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Care Assistant. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as managing customer completions and conducting void inspections.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are essential for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully built relationships with customers or stakeholders in previous roles.
✨Demonstrate Organisational Skills
As the role requires managing multiple tasks in a fast-paced environment, be ready to share examples of how you stay organised. Discuss any tools or methods you use to prioritise tasks and ensure nothing falls through the cracks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've identified issues and developed effective solutions, especially in customer service contexts. This will show your proactive approach and commitment to customer satisfaction.
