Property Services Repairs Reporting Coordinator in Camberley

Property Services Repairs Reporting Coordinator

Location: Bradford/Peterborough/Stockton/Burnley or Camberley. Hybrid with travel to Accent offices as required.

Salary: £31,313 per annum. Permanent, 35 hours per week, Monday – Friday 9 am to 5 pm.

We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves on understanding their needs and delivering the best customer service, every time.

We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers – and our people.

If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.

About The Role

• Analyse repairs performance data and produce clear, actionable reports – weekly, monthly, and beyond.
• Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels.
• Work closely with contractors and internal teams to ensure accuracy and drive improvements.
• Move beyond reactive reporting – help us spot trends, identify opportunities, and shape a proactive approach to repairs.
• Support the integrity of our reporting systems and resolve any issues quickly.

Why join us?

Your work will directly influence contractor performance and customer satisfaction, making a real difference to the communities we serve. This is more than a reporting role – it’s a chance to shape how we deliver repairs and improve lives. You’ll work closely with our responsive repairs teams, bringing a fresh outlook and ensuring your ideas matter and your work has purpose.

At Accent, you’ll find a place to grow, a place to belong, and a place to make a real impact.

Salary

The spot salary for this post is £31,313 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements will start 5 % or 10 % below the spot salary.

About You

• Proven experience in a maintenance/responsive repairs management environment.
• Proficient in advanced Excel, including PivotTables, VLOOKUP/XLOOKUP, array formulas, handling large datasets (100k+ rows), building reports from scratch with charts, and ideally experience with Macros, VBA, and Power Query for automation.
• Awareness of payment processes, invoice management, and reconciliation.
• Ability to analyse and manipulate data, and present clear, concise reports.
• Excellent organisational, communication, and prioritisation skills.
• Ability to work collaboratively with internal and external teams to improve service delivery.
• Numeracy and literacy skills with the confidence to use housing management and operational software.

Interviews

We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Stage 2: A Place to Show Your Strengths

A role related assessment and behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You\’ll be asked to complete a Congruity Questionnaire in advance.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

Benefits

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time), an extra day to celebrate your birthday and the option to purchase more. You’ll have a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: PeopleServices@accentgroup.org

Recruitment agencies: We work exclusively with partners on our preferred supplier list and do not accept unsolicited CVs or speculative approaches from agencies for this role.