At a Glance
- Tasks: Be the go-to expert for homeowners, tackling queries and managing property needs.
- Company: Join a forward-thinking housing association with a focus on community.
- Benefits: Enjoy 28 days holiday, health perks, and flexible working options.
- Other info: Great opportunities for career growth and professional development await you.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in leasehold management and strong communication skills are essential.
The predicted salary is between 39066 - 39066 € per year.
Location: Bradford, Hybrid with travel around the region to meet customer needs.
Job Type: Permanent, 35 hours per week, Monday – Friday 9am-5pm.
Salary: £39,066 per annum (spot rate). Option to start at 5‑10% below for entry level with progression. Plus £1,250 car user allowance.
Responsibilities
- Serve as the expert for homeowner customers, handling complex queries about leases, transfers, property management, and service charges.
- Travel to schemes, conduct inspections, and maintain community presence.
- Collaborate with Housing Services and other teams to manage mixed‑tenure sites and deliver seamless customer experience.
- Manage a portfolio of homeownership tenures (shared owners, leaseholders, freeholders), ensuring alignment with legal agreements and service expectations.
Key Skills & Qualifications
- Experience in leasehold management within a housing association or managing agent.
- Strong understanding of leases, transfers, and relevant regulations, with commitment to continuous professional development.
- Ability to work independently as part of a small team and collaboratively across the wider organisation.
- Strong organisational skills, managing a high volume of queries while maintaining a professional, customer‑focused approach.
- Excellent communication skills, engaging multiple stakeholders at various levels.
- Proficiency in Microsoft Office (Word, Outlook, Excel).
Desired Attributes
- Translate legal jargon into clear, customer‑friendly language.
- Think creatively to solve problems and improve service.
- Prioritise effectively and manage competing demands.
- Build strong relationships across teams and with customers.
Compensation & Benefits
- Salary as above.
- Additional benefits: 28 days holiday plus bank holidays, extra day for birthday, option to buy more.
- Cash health plan, Health MOTs, online GP access, gym discounts, dedicated volunteering day.
- Car leasing options, salary sacrifice schemes, exclusive discounts through benefits platform.
- Defined Contribution and Defined Benefit pension schemes via salary sacrifice, life assurance at three times salary.
- Enhanced parental leave, flexible working options, support for work‑life balance.
- Career development programmes including training, apprenticeships, and Leadership Academy.
We are committed to inclusion and diversity. All qualified candidates are considered regardless of race, gender, age, disability, etc. We adhere to equal opportunity employment practices. The role requires current eligibility to live and work in the UK. No sponsorship available.
Leasehold and Homeownership Officer in Bradford employer: Accent Group Ltd
As a Leasehold and Homeownership Officer in Bradford, you will join a forward-thinking organisation that prioritises employee well-being and professional growth. With a supportive work culture that values diversity and inclusion, you will benefit from flexible working options, generous holiday allowances, and comprehensive health plans, all while making a meaningful impact in the community. This role offers excellent opportunities for career advancement through dedicated development programmes, ensuring you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold and Homeownership Officer in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with leasehold management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of leases and property management. We recommend practising common interview questions and scenarios related to customer service in housing. Show them you know your stuff!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Leasehold and Homeownership Officer role. We love seeing applications directly from our site, and it helps us keep track of all the amazing candidates like you!
We think you need these skills to ace Leasehold and Homeownership Officer in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Leasehold and Homeownership Officer role. Highlight your experience in leasehold management and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves engaging with various stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from showcasing examples where you've translated complex information into customer-friendly terms.
Highlight Your Organisational Skills:We’re looking for someone who can manage a high volume of queries while keeping everything organised. In your application, mention specific instances where you’ve successfully juggled multiple tasks or projects, showing us how you prioritise effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Accent Group Ltd
✨Know Your Stuff
Make sure you brush up on leasehold management and the specific regulations that apply. Familiarise yourself with common queries homeowners might have about leases, transfers, and service charges. This will show your expertise and commitment to the role.
✨Showcase Your Communication Skills
Prepare to demonstrate how you can translate complex legal jargon into clear, customer-friendly language. Think of examples from your past experience where you've successfully communicated with various stakeholders, as this is crucial for the role.
✨Be Ready to Problem-Solve
Think creatively about potential challenges you might face in the role and how you would address them. Prepare a couple of scenarios where you’ve had to think on your feet or improve service delivery, as this will highlight your proactive approach.
✨Demonstrate Team Spirit
Since collaboration is key, be ready to discuss how you’ve worked independently and as part of a team in previous roles. Highlight any experiences where you built strong relationships across teams, as this will resonate well with the interviewers.
