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For Companies At a Glance
- Tasks: Support investment projects, manage data, and enhance customer satisfaction.
- Company: Accent, a leader in providing safe and affordable homes.
- Benefits: £27,523 salary, 28 days holiday, health benefits, and hybrid working.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Join a transformative journey and make a real difference in people's lives.
- Qualifications: Organisational skills, customer service experience, and knowledge of housing systems.
The predicted salary is between 27523 - 27523 £ per year.
Location: You'll be based out of either our Bradford, Burnley, Camberley, Peterborough or Stockton office, Hybrid
Salary: £27,523 per annum
Permanent, 35 hours per week, Monday – Friday 9am to 5pm
We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time. We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people. If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.
About the Role
Are you highly organised, customer‑focused and great at keeping things running smoothly behind the scenes? Do you take pride in accuracy, prioritising the right things at the right time, and supporting others to deliver great outcomes? If so, this could be the role for you. As our Asset Investment Coordinator, you’ll play a vital part in supporting the delivery of planned investment works to our homes. Working closely with Project Managers and colleagues across the business, you’ll help us manage and deliver over £25 million of investment into customers’ homes every year, ensuring they remain decent, safe and somewhere people can be proud to live.
What You’ll Be Doing
- Providing essential administrative and coordination support to the Asset Investment teams, easing operational pressures and helping projects stay on track
- Supporting planned maintenance and refurbishment projects, including preparing reports, meeting minutes and sharing updates with key stakeholders
- Communicating directly with customers through follow‑up calls and written correspondence, helping to improve customer satisfaction during works to their homes
- Administering the leaseholder consultation process in line with legislation and agreed timescales
- Maintaining accurate data and spreadsheets, producing robust reports that support performance monitoring and continuous improvement
- Using your initiative to manage a varied workload, identify priorities and respond to urgent issues effectively
About You
- Knowledge of housing repairs and maintenance
- Excellent organisational and prioritisation skills
- Excellent customer service experience
- Ability to collaborate with other teams across the business
- Knowledge of housing and finance systems
- Ability to deliver to deadlines
- Experience of continuous improvement
- Experience of minute taking in meetings
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Benefits and Additional Information
Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more Health.
Asset Investment Coordinator employer: Accent Group Ltd
Contact Detail:
Accent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asset Investment Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to provide safe and affordable homes, and think about how your skills as an Asset Investment Coordinator can contribute to that goal. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with customers and stakeholders, being clear and confident is key. Try mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Accent and making a difference in the community.
We think you need these skills to ace Asset Investment Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Asset Investment Coordinator role. Highlight your organisational skills and customer service experience, as these are key to what we’re looking for!
Showcase Your Experience: Don’t just list your previous jobs; explain how your past experiences relate to the responsibilities of this role. We want to see how you’ve successfully managed projects or improved processes in the past.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Accent Group Ltd
✨Know Your Stuff
Make sure you understand the role of an Asset Investment Coordinator inside out. Familiarise yourself with housing repairs, maintenance processes, and the importance of customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your ability to prioritise effectively and keep things running smoothly. This is crucial for the role, so be ready to discuss specific situations where you excelled in organisation.
✨Communicate Like a Pro
Since you'll be communicating with customers and stakeholders, practice your communication skills. Be clear and concise in your responses during the interview. You might even want to prepare a few scenarios where you improved customer satisfaction through effective communication.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so expect questions about working with others. Think of examples where you've successfully collaborated with different teams or departments. Emphasise your ability to support colleagues and contribute to a positive team environment.