Housing Manager
A place to create moments that matter
Location: East, Hybrid with travel around the region and to other Accent offices as required.
Salary: £48,970 per annum (including essential car user allowance)
Permanent, 35 hours per week, Monday - Friday 9am-5pm plus on call rota.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
As a Housing Manager, you'll oversee a team of Housing Officers and be responsible for driving operational performance, customer experience, and service consistency across your area.
This role is all about being out there - seeing, hearing, and understanding the real issues your team and customers face. You'll spend around 60% of your time on-site, whether that's in the office, out on patch, working alongside your team, or meeting with customers and partners.
Your insight into "the good, the bad, and the ugly" will give you total visibility of how your team performs both individually and collectively, feeding directly into the success of the wider Housing Services directorate.
A role centred on people
Previous management experience isn't essential; we'll help you build the skills and confidence to thrive in the role. What matters most is your passion for customers, your ability to influence positive behaviours, and your commitment to developing others.
Your leadership will help colleagues manage complex cases, navigate challenges, and build confidence - ensuring customers across different tenures receive a consistent service.
Collaboration at the heart
You'll be part of a national network of Housing Managers, sharing best practice, discussing queries, and contributing to a culture of continuous improvement.
Collaboration extends beyond Accent too. You'll attend community events, multi-agency meetings, and local partnership forums, maintaining strong relationships with the organisations that support our customers.
You'll bring clarity on what your team is achieving, where support is needed, and where improvements can be made - always with the goal of delivering the best possible customer experience.
Salary
The spot salary for this post is £47,720 per annum for applicants who fully meet the requirements of the post.
If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
This position also qualifies for an essential car user allowance starting at £1,250 per annum.
About you
- Good Understanding of core housing management functions.
- Demonstrated commitment to delivering excellent customer experience, putting customers at the heart of decision-making.
- Ability to motivate and drive teams to deliver high performance and customer satisfaction.
- Confident engaging with external partners, agencies, and internal colleagues to support customers and resolve complex issues.
- Skilled in providing guidance, offering solutions, and supporting officers with challenging or sensitive casework.
- CIH Level 4 (or willingness to work towards it)
- Full UK driving licence and access to a vehicle is required due to the need for regular travel across the region.
This role has been identified as a "Relevant Person" under the Regulator of Social Housing's Competence and Conduct Standard. As a result, the postholder will be required to hold, or work towards and maintain, the appropriate housing qualification and demonstrate the skills, knowledge, experience and behaviours required for the role in line with Accent's Competence and Conduct Framework.
The successful applicant will be subject to pre-employment checks, such as DBS and social media screening , before an offer is confirmed.
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring.
Planned date: 14th August via Teams.
Stage 2: A Place to Show Your Strengths
A role related presentation and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.
Planned date: 19th August at our Peterborough office.
We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step.
A place to build a future
We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here's what you can look forward to:
Generous time off
28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support
Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks
Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits
Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies
Enhanced parental leave, flexible working options, and support for work-life balance.
Career development
From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed.
This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do.
We're Committed to Inclusion
We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.
Because this isn't just a workplace - it's a place to belong.
If you have any queries about the role, please email: PeopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
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Housing Manager in Peterborough employer: Accent Group Limited
Accent Group Limited is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in Bradford, the Finance Officer role provides opportunities for progression within a dynamic team, where your contributions to budgeting and analytics will be valued and recognised. With a focus on accuracy and compliance, you'll thrive in an environment that encourages innovation and process improvements.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager in Peterborough
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Accent Group Limited.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Accent Group Limited? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Accent Group Limited's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Manager role at Accent Group Limited, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Accent Group Limited
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Accent Group Limited operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Accent Group Limited. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Accent Group Limited.
