At a Glance
- Tasks: Support customers with housing-related queries and provide empathetic solutions.
- Company: Accent, a community-focused organisation improving lives across the UK.
- Benefits: Competitive salary, hybrid work, training, and a supportive team environment.
- Other info: Join a vibrant team dedicated to creating positive community impacts.
- Why this job: Make a real difference in people's lives while enjoying a balanced work-life schedule.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving abilities.
The predicted salary is between 14 - 14 £ per hour.
A place to make a difference
Salary: £25,468 per annum (£14 per hour)
Location: Hybrid, Bradford (3 days in the office)
Permanent, 35 hours per week between 8am and 6pm, Monday - Friday.
With over 21,000 homes across the country, we're responsible for supporting thousands of customers and their families. We're proud to build positive, long-lasting relationships that go beyond housing. The work we do improves lives and creates vibrant communities where people of all backgrounds can thrive.
If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there's a place for you at Accent.
About the role
As a Customer Services Advisor, you'll play a key role in helping our customers with a variety of housing-related matters, from rent queries to more complex issues like anti‑social behaviour. We understand that when people have problems related to their home, it can be a stressful time. That's where you come in - offering professional, empathetic, and resilient support to ensure customers feel heard and supported.
What's in it for you?
- Work-life balance: We operate Monday to Friday, 8am - 6pm, so your weekends and evenings are free to enjoy time with friends, family, or hobbies.
- Real Impact: You'll have the satisfaction of knowing you've helped resolve important issues and made a real difference to someone's home and well-being.
- Training and Support: We'll equip you with all the knowledge and tools you need to handle queries efficiently. For more complex cases, you'll work closely with our internal teams to deliver the best solution.
- Team Collaboration: While you'll often resolve issues independently, you'll also be part of a supportive, collaborative team focused on delivering top‑notch service.
Salary
The Customer Services Advisor spot salary is £25,468 per annum (£14 per hour) for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
About you
We're looking for confident communicators with a talent for delivering clear, accurate information - both over the phone and in writing. You'll bring experience of delivering excellent customer service in a fast‑paced contact centre environment and thrive under pressure, handling high volumes of calls and emails without compromising on quality. Strong problem‑solving skills are a must, as is the ability to navigate difficult conversations with empathy and professionalism. You'll need a keen eye for detail, especially when logging information in CRM systems, and be comfortable using Microsoft Office and other digital tools. A good grasp of numeracy and literacy will help you explain housing policies and services clearly. Above all, we value resilience, a calm approach under pressure, and a genuine commitment to excellent customer service - even when things get tough.
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Customer Services Advisor Interview Process
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
- Stage 1: A teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring.
- Stage 2: A role related assessment and behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You'll be asked to complete a Customer Service Questionnaire in advance.
We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step.
If you have any queries about the role, please email: PeopleServices@accentgroup.org.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
Customer Services Advisor in Bradford employer: Accent Group Limited
Accent Group Limited is an exceptional employer, offering a dynamic work environment in Bradford where compliance and safety are at the forefront of our mission. With a strong emphasis on employee growth, we provide comprehensive benefits, generous leave, and opportunities for career advancement, all while fostering a culture that prioritises safety and regulatory excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Accent Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Accent Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Accent Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Accent Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Accent Group Limited!
How to prepare for a job interview at Accent Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
