At a Glance
- Tasks: Provide first and second line IT support across various sites and assist with technical issues.
- Company: Join Accent Catering, a growing fresh food company with a supportive culture.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and career development opportunities.
- Other info: Be part of an award-winning team that values individual contributions and growth.
- Why this job: Kickstart your IT career in a dynamic environment while making a real impact.
- Qualifications: Degree in Computer Science or related field; strong troubleshooting and communication skills.
The predicted salary is between 30000 - 30000 £ per year.
- IT SUPPORT ASSISTANT
- Staines-upon-Thames | £30K plus bonus | Full-time (37.5 hrs/week)
Are you looking for an IT role where you can develop your technical skills, solve real business challenges and be part of a supportive growing team?
We have an exciting opportunity for an enthusiastic and technically minded IT Support Assistant to join the team at Accent Catering.
Reporting to the Systems Accountant, this role is ideal for someone looking to develop their IT career within a fast-paced and growing business.
Supporting both our Head Office and over 170 remote sites, you will provide first and second line technical support across hardware, software and user issues, ensuring colleagues throughout the business receive efficient and professional IT support.
We are looking for a proactive and organised individual with strong troubleshooting skills, excellent communication abilities and a genuine passion for technology.
Training will be provided for the right candidate, making this an excellent opportunity for someone keen to learn and progress technically within a supportive environment.
Benefits of working with Accent as an IT Support Assistant…
- Competitive salary with annual review
- Annual performance bonus
- Free on-site parking
- Life insurance, company sick pay and pension
- 25 days holiday plus bank holidays
- Career development opportunities and study support
- Multiple Discounts on our Accent Engage platform - shops, restaurants, gifts, leisure and more
- HIT apprenticeships for all experience levels
- Team events, awards and competitions throughout the year
- Access to our Employee Assistance Programme for wellbeing and financial support
- As our IT Support Assistant, you will be:-
- Providing first and second line IT support across Head Office and remote sites
- Setting up and configuring PCs, laptops and mobile phones
- Managing Active Directory user accounts, permissions and password resets
- Providing remote support for printers, Wi-Fi connectivity and device troubleshooting
- Assisting with server support, backups and network infrastructure
- Supporting ad hoc IT and systems-related projects
- Working collaboratively with colleagues across the business to resolve technical issues
- Providing excellent customer service and support to end users
- What you will bring:-
- A degree in Computer Science, Engineering or a related subject
- Strong analytical and mathematical skills
- Advanced Microsoft Office skills, particularly Excel
- Excellent troubleshooting and problem-solving abilities
- Strong communication and customer service skills
- A proactive attitude with a willingness to learn and develop technically
- Ability to manage workloads effectively in a fast-paced environment
- Experience or an active interest in any of the following would also be advantageous:-
- First and second line IT support
- Excel formula optimisation
- Macro debugging
- SQL query writing
- Power Platform, particularly Power Apps and Power BI
About Accent Catering...
We are an ambitious and ever-growing fresh food company, providing innovative food service solutions to a variety of Schools and Businesses.
We have won numerous awards for our service, including The Caterer’s prestigious Best Places to Work in Hospitality.
At Accent we’re passionate about food quality and people development, making this a fantastic place to build your career in a supportive and professional environment.
- We are independently owned, so you’ll never be just another number to us
- our people are at the heart of everything we do, and we take pride in recognising every individual’s contribution.
- SALARY
- Salary £30K per annum plus bonus
- HOURS
- 37.5 hours per week, Monday to Friday
- LOCATION
Based at our prestigious riverside offices in Staines-upon-Thames with occasional travel to sites as required.
Apply now and join our Award Winning team!
The Company treats personal data collected during the recruitment process in accordance with its data protection policy.
Information about how your data is used and the basis for processing your data is provided in the Company’s privacy notice which can be found on our website.
#INDHP
IT Support Assistant in Staines employer: Accent Catering Services
Accent Catering is an excellent employer for those seeking to grow their IT careers in a supportive and dynamic environment. With a competitive salary, annual performance bonuses, and a strong focus on employee development through training and career advancement opportunities, you will be part of a team that values your contributions. Located in the picturesque Staines-upon-Thames, our riverside offices provide a vibrant workplace where innovation and collaboration thrive, making it an ideal setting for passionate individuals eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant in Staines
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Accent Catering Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Accent Catering Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Accent Catering Services!
✨Direct Apply to Accent Catering Services
Let's not forget to apply directly through the Accent Catering Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Assistant in Staines
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Accent Catering Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Accent Catering Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Accent Catering Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
