At a Glance
- Tasks: Provide first and second line IT support across various sites and assist with technical issues.
- Company: Join Accent Catering, a growing fresh food company with a supportive culture.
- Benefits: Enjoy competitive salary, annual bonuses, career development, and discounts on various services.
- Other info: Be part of an award-winning team that values individual contributions and personal development.
- Why this job: Kickstart your IT career in a dynamic environment with training and growth opportunities.
- Qualifications: Degree in Computer Science or related field, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 30000 - 30000 £ per year.
Are you looking for an IT role where you can develop your technical skills, solve real business challenges and be part of a supportive growing team? We have an exciting opportunity for an enthusiastic and technically minded IT Support Assistant to join the team at Accent Catering. Reporting to the Systems Accountant, this role is ideal for someone looking to develop their IT career within a fast-paced and growing business.
Supporting both our Head Office and over 170 remote sites, you will provide first and second line technical support across hardware, software and user issues, ensuring colleagues throughout the business receive efficient and professional IT support. We are looking for a proactive and organised individual with strong troubleshooting skills, excellent communication abilities and a genuine passion for technology. Training will be provided for the right candidate, making this an excellent opportunity for someone keen to learn and progress technically within a supportive environment.
Benefits of working with Accent as an IT Support Assistant:
- Competitive salary with annual review
- Annual performance bonus
- Free on-site parking
- Life insurance, company sick pay and pension
- Career development opportunities and study support
- Multiple Discounts on our Accent Engage platform - shops, restaurants, gifts, leisure and more
- HIT apprenticeships for all experience levels
- Team events, awards and competitions throughout the year
- Access to our Employee Assistance Programme for wellbeing and financial support
As our IT Support Assistant, you will be:
- Providing first and second line IT support across Head Office and remote sites
- Setting up and configuring PCs, laptops and mobile phones
- Managing Active Directory user accounts, permissions and password resets
- Providing remote support for printers, Wi-Fi connectivity and device troubleshooting
- Assisting with server support, backups and network infrastructure
- Supporting ad hoc IT and systems-related projects
- Working collaboratively with colleagues across the business to resolve technical issues
- Providing excellent customer service and support to end users
What you will bring:
- A degree in Computer Science, Engineering or a related subject
- Strong analytical and mathematical skills
- Advanced Microsoft Office skills, particularly Excel
- Excellent troubleshooting and problem-solving abilities
- Strong communication and customer service skills
- A proactive attitude with a willingness to learn and develop technically
- Ability to manage workloads effectively in a fast-paced environment
Experience or an active interest in any of the following would also be advantageous:
- First and second line IT support
- SQL query writing
- Power Platform, particularly Power Apps and Power BI
About Accent Catering: We are an ambitious and ever-growing fresh food company, providing innovative food service solutions to a variety of Schools and Businesses. We have won numerous awards for our service, including The Caterer’s prestigious Best Places to Work in Hospitality. At Accent we’re passionate about food quality and people development, making this a fantastic place to build your career in a supportive and professional environment. We are independently owned, so you’ll never be just another number to us - our people are at the heart of everything we do, and we take pride in recognising every individual’s contribution.
SALARY Salary £30K per annum plus bonus
HOURS 37.5 hours per week, Monday to Friday
LOCATION Based at our Head Office with occasional travel to sites if required.
Apply now and join our Award-Winning team!
IT Support Assistant employer: Accent Catering Services Ltd
Accent Catering is an exceptional employer that prioritises employee growth and development within a supportive and dynamic work environment. As an IT Support Assistant, you will benefit from competitive salaries, annual performance bonuses, and comprehensive training opportunities, all while being part of a team that values your contributions and fosters a culture of collaboration and innovation. With access to various employee benefits, including discounts and wellbeing support, Accent Catering is committed to ensuring that you thrive both personally and professionally.
Contact Details:
Accent Catering Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical abilities. This could be anything from a troubleshooting guide to a small app you've built. It’s a great way to demonstrate your passion for technology and problem-solving.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you would handle specific technical issues or customer service situations. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Accent Catering.
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and any relevant experience. We want to see how you can solve real business challenges, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and your eagerness to learn. Let us know why you’re excited about the IT Support Assistant role at Accent Catering.
Show Off Your Communication Skills:Since this role involves providing excellent customer service, make sure your application reflects your strong communication abilities. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Accent Catering Services Ltd
✨Know Your Tech Basics
Brush up on your technical knowledge, especially around first and second line support. Be ready to discuss common troubleshooting scenarios and how you would approach them. This shows your enthusiasm for the role and your proactive attitude towards learning.
✨Show Off Your Communication Skills
Since this role involves providing support to colleagues, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as strong communication skills are key to success in IT support.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT issues or user complaints. Think of examples from your past experiences or hypothetical situations where you can showcase your problem-solving abilities and customer service skills.
✨Express Your Passion for Technology
Let your genuine interest in technology shine through. Talk about any personal projects, relevant coursework, or technologies you’re excited about. This will help the interviewers see that you’re not just looking for a job, but a chance to grow and develop in the IT field.
