AI Governance and Assurance - Senior Specialist in Windsor

For more than 40 years, Accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Role purpose

As our AI Governance and Assurance lead, you will run the day-to-day operation and continual improvement of Accelya's AI Management System, under the strategic direction of the SVP, Privacy, AI & Data Governance. You will translate regulatory obligations, approved policy and ISO/IEC 42001 requirements into practical governance activities, control testing, evidence and reporting. The successful candidate will need to ensure AI is governed and assured as it is designed, built and released across our products.

This position will be responsible for acting as the main governance partner to our Product and Technology teams, so that we remain compliant in how we integrate AI into our solutions. The focus will be on embedding governance into the product development lifecycle, assessing AI risk and impact, testing controls and getting Accelya ready for independent ISO/IEC 42001 assessment. In line with Accelya's global business strategy, values and missions. On top of that, you will act as the Subject Matter expert on wider AI topics such as AI in relation to HR and Recruitment.

Duties & Responsibilities

• Run the day-to-day operation and continual improvement of Accelya's AI Management System, maintaining the control records, evidence library and action plan, and supporting readiness for internal review and independent ISO/IEC 42001 assessment.
• Build and manage trusted working relationships with Product Management, Engineering and Data Science teams, acting as the governance partner for how AI is integrated into our product set.
• Operate proportionate AI Governance by Design across customer-facing products and internal use cases, from intake and risk classification through design, development, testing, deployment, production monitoring and retirement.
• Conduct AI risk and impact assessments, evaluating privacy, ethics, fairness, bias, transparency, explainability and human oversight, with enhanced assessment of higher-risk uses such as HR-related processes.
• Execute assurance reviews of priority controls, checking they are performed consistently and supported by complete, current and traceable evidence.
• Review design-time and runtime evidence for generative and agentic AI, including autonomy, tool and data access, human intervention, logging and anomalous behaviour.
• Maintain a clear view of material AI risks, control exceptions and overdue remediation, challenging action plans and escalating exposures that need leadership decisions.
• Produce dashboards and reporting on risk, control performance and assessment readiness, and support customer assurance, audits and regulatory enquiries.
• Maintain the AI inventory and OneTrust Responsible AI workflows, and run practical workshops and training for Product and Technology teams.

Required Experience & Skills

• Proven experience and exposure in AI governance; must understand the frameworks and guardrails required to ensure AI is implemented ethically and properly within our internal tools but mainly for the products and technology Accelya builds and creates.
• Working knowledge of responsible AI risks across privacy, ethics, fairness, bias, transparency, explainability and human oversight.
• At least 5+ years' experience within privacy, technology risk, assurance, model risk, data governance or a comparable control discipline within a software, SaaS or technology-led organisation.
• Practical experience working closely with Product and Engineering teams across the software-product lifecycle, translating policy, regulatory or risk requirements into usable controls, evidence and remediation actions.
• Hands-on experience conducting risk or impact assessments and executing control tests, including reviewing evidence quality and tracking remediation to closure.
• Familiarity with AI governance frameworks such as ISO/IEC 42001, NIST AI RMF or the EU AI Act.
• Strong privacy understanding including GDPR.
• Sufficient technical literacy to understand AI lifecycles, cloud services, data flows, model or agent monitoring and software-development controls.
• Strong communicator, able to explain material risks and evidence gaps to technical and non-technical stakeholders, with the confidence to challenge constructively and escalate appropriately.

Preferred Experience & Skills

• Experience in travel technology, payments or another complex B2B software environment.
• Practical use of OneTrust Responsible AI or comparable governance tooling; familiarity with AWS and GitLab environments.
• Exposure to generative or agentic AI governance, including autonomy, tool use, human intervention, evaluation, observability and runtime monitoring.
• Experience assessing higher-impact AI use cases, including recruitment and workforce management.
• Relevant certification such as IAPP AIGP, CIPP, CIPM, ISO/IEC 42001 Lead Implementer/Auditor, or CISA.

What do we offer?

• Open culture and challenging opportunity to satisfy intellectual needs.
• Flexible working hours.
• Smart working: hybrid remote/office working environment.
• Work-life balance.
• Excellent, dynamic and multicultural environment.

About Accelya

Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company's passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines.