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For Companies At a Glance
- Tasks: Join our team to deliver top-notch service and support in the marine and energy sectors.
- Company: Accelleron is a global leader in turbocharging and digital solutions, driving sustainability.
- Benefits: Enjoy attractive compensation, employee assistance, and global parental leave programs.
- Why this job: Be part of an innovative team making a real impact on sustainable industries.
- Qualifications: Diploma in Mechanical Engineering or similar, with strong technical and customer service skills.
- Other info: Willingness to travel and work in challenging environments is essential.
The predicted salary is between 36000 - 60000 £ per year.
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Job Summary
Drive customer satisfaction by competent and timely execution on a high-quality level of service jobs on site and in the workshop. Positively influence the Accelleron reputation by dedicated and professional approach to the customer.
Your Responsibilities
- Service Delivery: Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.,).
- Customer Approach: Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally.
- Materials & Supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
- Documentations & Reports: Prepares all documents and reports according to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
- Troubleshooting: Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.
- Operational Excellence: Provides recommendations to management to improve operations and customer service.
- Health, Safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents
Your Background
- Diploma in Mechanical Engineering or similar field.
- Sound knowledge in reading technical drawings and measuring instruments, Ability to identify, diagnose, and resolve technical issues efficiently.
- Experienced in dealing with customer with different background, handling service jobs with high safety and quality standards.
- Working in difficult environment (temperature, noise, dirt)
- Willingness to travel to client locations for on-site support and to work irregular hours as needed.
Your Benefits
- Attractive compensation & benefits.
- Employee Assistance Program.
- Global parentals leave program.
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.
Accelleron Data Privacy Statement: accelleron-industries.com/privacy-notice/candidate #J-18808-Ljbffr
Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators employer: Accelleron
Contact Detail:
Accelleron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators
✨Tip Number 1
Familiarise yourself with Accelleron's products and services. Understanding their technology, especially in turbocharging and fuel injection, will help you speak confidently about how your skills can contribute to their mission of sustainability.
✨Tip Number 2
Network with current or former employees of Accelleron on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure. Highlighting your technical expertise and customer service approach will resonate well with the hiring team.
✨Tip Number 4
Show your enthusiasm for sustainability and innovation in your conversations. Accelleron values a commitment to these principles, so expressing your passion for contributing to sustainable industries can set you apart from other candidates.
We think you need these skills to ace Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Engineer, Service Technician, or Service Coordinator roles at Accelleron. Tailor your application to highlight relevant experience and skills that align with these specific job functions.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in mechanical engineering, service delivery, or customer-facing roles. Use specific examples to demonstrate your ability to troubleshoot technical issues and maintain customer satisfaction.
Showcase Your Skills: Make sure to include your technical skills, such as reading technical drawings and using measuring instruments. Mention any certifications or training that are relevant to the role, as well as your willingness to travel and work in challenging environments.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the position and the company. Discuss how your values align with Accelleron's commitment to sustainability and innovation, and express your eagerness to contribute to their mission.
How to prepare for a job interview at Accelleron
✨Understand the Company and Its Values
Before your interview, take some time to research Accelleron and its commitment to sustainability in the marine and energy industries. Familiarise yourself with their products and services, as well as their focus on innovation and customer satisfaction. This will help you align your answers with their values during the interview.
✨Showcase Your Technical Skills
Given the technical nature of the role, be prepared to discuss your experience with mechanical engineering, reading technical drawings, and troubleshooting equipment failures. Highlight specific examples from your past work that demonstrate your ability to diagnose and resolve technical issues efficiently.
✨Emphasise Customer Service Experience
Accelleron values a positive customer approach, so be ready to share instances where you've successfully managed customer relationships or identified new sales opportunities. Discuss how you ensure customer satisfaction through your service delivery and how you handle challenging situations.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and decision-making skills in real-world situations. Think about past experiences where you had to troubleshoot issues or improve operational excellence, and be ready to explain your thought process and the outcomes.
