Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Job Summary

Drive customer satisfaction by competent and timely execution on a high-quality level of service jobs on site and in the workshop. Positively influence the Accelleron reputation by dedicated and professional approach to the customer.

Your Responsibilities

• Service Delivery: Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).
• Customer Approach: Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally.
• Materials & Supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Documentations & Reports: Prepares all documents and reports according to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Troubleshooting: Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.
• Operational Excellence: Provides recommendations to management to improve operations and customer service.
• Health, Safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Your Background

• Diploma in Mechanical Engineering or similar field.
• Sound knowledge in reading technical drawings and measuring instruments, ability to identify, diagnose, and resolve technical issues efficiently.
• Experienced in dealing with customers with different backgrounds, handling service jobs with high safety and quality standards.
• Working in difficult environments (temperature, noise, dirt).
• Willingness to travel to client locations for on-site support and to work irregular hours as needed.

Your Benefits

• Attractive compensation & benefits.
• Employee Assistance Program.
• Global parental leave program.

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.