At a Glance
- Tasks: Join us to perform installations, maintenance, and troubleshooting of cutting-edge technology.
- Company: Accelleron is a global leader in turbocharging and digital solutions with over 100 years of innovation.
- Benefits: Enjoy attractive compensation, employee assistance programmes, and global parental leave.
- Other info: Willingness to travel and work irregular hours is required for on-site support.
- Why this job: Be part of a diverse team driving energy transition and enhancing customer satisfaction.
- Qualifications: A diploma in Mechanical Engineering and experience in technical problem-solving are essential.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
Accelleron is a global technology leader in turbocharging, fuel injection and digital solutions for heavy‑duy applications, serving customers in over 100 locations across more than 50 countries. Our mission is to accelerate sustainability in the marine and energy industries.
Job Summary
Drive customer satisfaction by delivering competent and timely high‑quality service on site and in the workshop. Positively influence Accelleron’s reputation through a dedicated and professional approach to customers.
Responsibilities
- Perform service tasks such as installation, commissioning, routine maintenance, extensions, and replacements independently.
- Identify and analyze technical problems through remote or on‑site activities across different service categories.
- Execute service work that meets customer orders and expectations, maintaining good relationships with customers.
- Identify new sales opportunities and communicate them internally.
- Coordinate, prepare, and ensure availability of materials, parts, and equipment with appropriate quality for service activities.
- Prepare documents and reports to be signed by the customer representative; report work done promptly and follow up when necessary.
- Troubleshoot simple equipment failures and recommend preventive measures.
- Provide recommendations to management to improve operations and customer service.
- Apply safety rules, safe practices, and environmental responsibilities; report unsafe practices and incidents.
Qualifications
- Diploma in Mechanical Engineering or a similar field.
- Sound knowledge of reading technical drawings and using measuring instruments.
- Ability to identify, diagnose, and resolve technical issues efficiently.
- Experience dealing with diverse customers and handling high‑safety, high‑quality service jobs.
- Capability to work in difficult environments (temperature, noise, dirt).
- Willingness to travel to client locations for on‑site support and work irregular hours as needed.
Benefits
- Attractive compensation and benefits.
- Employee Assistance Program.
- Global parental leave program.
Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators in Telford employer: Accelleron Switzerland Ltd
Accelleron is an exceptional employer, offering a dynamic work environment that fosters innovation and excellence in the field of technology. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, alongside attractive compensation and benefits, including a global parental leave programme. Our inclusive culture values diversity, making it a rewarding place for Service Engineers, Technicians, and Coordinators to thrive while contributing to the energy transition across the UK.
Contact Details:
Accelleron Switzerland Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators in Telford
✨Tip Number 1
Familiarise yourself with Accelleron's products and services. Understanding their technology, especially in turbocharging and fuel injection, will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Accelleron. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully resolved technical issues or improved customer satisfaction. This will showcase your problem-solving skills and ability to work under pressure, which are crucial for this role.
✨Tip Number 4
Be ready to talk about your willingness to travel and work irregular hours. Highlighting your flexibility and commitment to meeting customer needs will resonate well with the hiring team, as these are key aspects of the job.
We think you need these skills to ace Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators in Telford
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Accelleron is looking for.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in mechanical engineering or related fields. Mention specific projects or tasks that demonstrate your ability to perform installation, maintenance, and troubleshooting.
Showcase Customer Service Skills:Since customer satisfaction is key for this role, include examples of how you've successfully interacted with customers in the past. Highlight your ability to maintain relationships and identify sales opportunities.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this field.
How to prepare for a job interview at Accelleron Switzerland Ltd
✨Know Your Technical Stuff
Make sure you brush up on your mechanical engineering knowledge and be ready to discuss technical drawings and measuring instruments. Accelleron values candidates who can diagnose and resolve issues efficiently, so be prepared to showcase your problem-solving skills.
✨Demonstrate Customer Service Skills
Since the role involves enhancing customer satisfaction, think of examples from your past experiences where you successfully handled customer interactions. Highlight how you maintained good relationships and identified new sales opportunities.
✨Safety First
Familiarise yourself with safety and environmental regulations relevant to the industry. Be ready to discuss how you have adhered to these standards in previous roles and how you would report unsafe practices or incidents.
✨Show Willingness to Adapt
Accelleron operates in challenging environments, so express your willingness to travel and work irregular hours. Share any past experiences that demonstrate your flexibility and ability to thrive under varying conditions.
