At a Glance
- Tasks: Join us to perform installations, maintenance, and troubleshooting of cutting-edge technology.
- Company: Accelleron is a global leader in turbocharging and digital solutions with over 100 years of innovation.
- Benefits: Enjoy attractive compensation, employee assistance programmes, and global parental leave.
- Other info: Willingness to travel and work irregular hours is required for on-site support.
- Why this job: Be part of a diverse team driving energy transition and enhancing customer satisfaction.
- Qualifications: A diploma in Mechanical Engineering and experience in technical problem-solving are essential.
The predicted salary is between 36000 - 60000 £ per year.
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Job Summary:
Drive customer satisfaction by competent and timely execution on a high-quality level of service jobs on site and in the workshop. Positively influence the Accelleron reputation by dedicated and professional approach to the customer.
Your responsibilities:
- Service Delivery: Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.,).
- Customer Approach: Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally.
- Materials & Supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
- Documentations & Reports: Prepares all documents and reports according to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
- Troubleshooting: Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.
- Operational Excellence: Provides recommendations to management to improve operations and customer service.
- Health, Safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents
Your background:
- Diploma in Mechanical Engineering or similar field.
- Sound knowledge in reading technical drawings and measuring instruments, Ability to identify, diagnose, and resolve technical issues efficiently.
- Experienced in dealing with customer with different background, handling service jobs with high safety and quality standards.
- Working in difficult environment (temperature, noise, dirt)
- Willingness to travel to client locations for on-site support and to work irregular hours as needed.
Your benefits:
- Attractive compensation & benefits.
- Employee Assistance Program.
- Global parentals leave program.
Accelleron Data Privacy Statement: accelleron-industries.com/privacy-notice/candidate
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Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators in Telford employer: Accelleron Switzerland Ltd
Accelleron is an exceptional employer that values its employees by providing a dynamic work environment where innovation and technical expertise thrive. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities, ensuring you stay at the forefront of industry advancements. Located in a vibrant area, our team enjoys a collaborative culture that prioritises safety and customer satisfaction, making every day rewarding and impactful.
Contact Details:
Accelleron Switzerland Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators in Telford
✨Tip Number 1
Familiarise yourself with Accelleron's products and services. Understanding their technology, especially in turbocharging and fuel injection, will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Accelleron. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully resolved technical issues or improved customer satisfaction. This will showcase your problem-solving skills and ability to work under pressure, which are crucial for this role.
✨Tip Number 4
Be ready to talk about your willingness to travel and work irregular hours. Highlighting your flexibility and commitment to meeting customer needs will resonate well with the hiring team, as these are key aspects of the job.
We think you need these skills to ace Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators in Telford
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Accelleron is looking for.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in mechanical engineering or related fields. Mention specific projects or tasks that demonstrate your ability to perform installation, maintenance, and troubleshooting.
Showcase Customer Service Skills:Since customer satisfaction is key for this role, include examples of how you've successfully interacted with customers in the past. Highlight your ability to maintain relationships and identify sales opportunities.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this field.
How to prepare for a job interview at Accelleron Switzerland Ltd
✨Know Your Technical Stuff
Make sure you brush up on your mechanical engineering knowledge and be ready to discuss technical drawings and measuring instruments. Accelleron values candidates who can diagnose and resolve issues efficiently, so be prepared to showcase your problem-solving skills.
✨Demonstrate Customer Service Skills
Since the role involves enhancing customer satisfaction, think of examples from your past experiences where you successfully handled customer interactions. Highlight how you maintained good relationships and identified new sales opportunities.
✨Safety First
Familiarise yourself with safety and environmental regulations relevant to the industry. Be ready to discuss how you have adhered to these standards in previous roles and how you would report unsafe practices or incidents.
✨Show Willingness to Adapt
Accelleron operates in challenging environments, so express your willingness to travel and work irregular hours. Share any past experiences that demonstrate your flexibility and ability to thrive under varying conditions.
