Lead UX Researcher - US, UK and Canada in London

Accelerant is looking for a Lead UX Researcher to join our Product Design team. We’ve been conducting user research to inform design and product decisions, but so far that work has been led entirely by product designers and product managers. We’re now looking for a dedicated researcher to take this work further – someone who can bring more depth and structure to our approach, and who will help build a practice that scales.

We’re looking for someone who brings a pragmatic, results-driven approach to research – someone who knows how to focus on the questions that matter, deliver insights that influence real decisions, and adapt methods to the needs of the moment. You’ll collaborate closely with product designers and product managers to plan and conduct research across discovery and delivery, and help shape how research is embedded into our ways of working.

What you’ll do

• Practice Building & Operations
  • Define a strategic approach to research that supports both short-term product decisions and longer-term understanding.
  • Establish scalable research practices, methods and standards, including maintaining research tools.
  • Centralize research insights being collected across teams to improve visibility and reuse.
  • Leverage AI-based tools to improve research speed, depth, and consistency across the product development cycle.
  • Build relationships with internal teams to tap into existing knowledge and channels.
• Measurement & Insights
  • Define and track UX health metrics in collaboration with design and product leadership.
  • Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time.
• Research Execution & Collaboration
  • Partner closely with product designers and product managers in planning and executing research across the product development cycle.
  • Lead exploratory research to uncover insights in ambiguous or early-stage problem spaces.
  • Design and lead research studies that inform product direction, feature prioritization, and experience improvements.
  • Identify and deliver quick-turn research to support near-term decisions, especially around product improvements and prioritization.
  • Communicate findings and trends clearly to influence decisions and guide ongoing improvements.
  • Help set priorities for research across teams to ensure we’re focusing on the most meaningful questions.

What we’re looking for

• Experience leading UX research within a B2B SaaS product environment, working closely with product teams in a fast-moving environment.
• Comfortable building a practice in a team that hasn’t yet centralized research.
• Clear, direct communicator who can synthesize findings for different audiences.
• Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals).
• Experience working with product analytics tools like Pendo to inform and supplement qualitative research.
• Curious and self-driven in staying current with research tools, thinking, and approaches.
• 7+ years of experience in UX research or related roles, with a focus on digital product development environments.

Nice to have

• Familiarity with insurance, underwriting, or marketplace platforms.

About Accelerant

Accelerant is transforming specialty insurance through data and technology. Our platform connects underwriters (our Members) with capital providers to help small and medium-sized businesses thrive. You’ll be joining a senior, collaborative product design team that partners closely with product management and engineering.

Accelerant cares about your well-being and offers a comprehensive benefits package designed to meet your diverse needs:

• Work-life balance: We believe that taking time to rest and recharge makes us all better. That’s why we offer flexible time off and encourage our team to take the time they need to prioritize their health and well-being.
• Health and wellness: We offer high-quality health, dental, and other benefits to ensure our team members have access to the care they need.
• Remote work: Work where you’re most productive and fulfilled. This position is open to remote candidates across the U.S. and Canada, who have the flexibility to work with our teams distributed across Europe and North America. Most cross-team collaboration happens in the mornings of the Eastern Time Zone.
• Travel: We value face-to-face connections and believe that in-person interactions can enhance collaboration and build stronger relationships. Travel is a small part of your role, with opportunities to connect with your team and our Members in-person.