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For Companies At a Glance
- Tasks: Manage client accounts and build strong relationships while spotting growth opportunities.
- Company: Established digital agency delivering innovative solutions across various sectors.
- Benefits: Up to £35,000 salary, performance bonuses, and hybrid working options.
- Why this job: Join a supportive team and work with diverse digital clients to make an impact.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Opportunity for career growth in a dynamic and collaborative environment.
The predicted salary is between 28000 - 42000 £ per year.
Location: Gorseinon, Swansea (Hybrid – 2 days on-site, 3 days remote)
Salary: Up to £35,000 per annum + Bonus Scheme
About the Company
A well-established digital agency delivering innovative websites, systems and digital solutions for clients across education, broadcast and corporate sectors. The business combines creative thinking with technical expertise to help organisations engage audiences and achieve measurable results.
Role Overview
We are seeking a proactive and commercially aware Account Manager to take ownership of a portfolio of customers, many of whom have had bespoke websites developed for them. You will act as the primary point of contact, ensuring clients are well supported, relationships are strengthened and opportunities for growth are identified. This is a hands-on, client-facing role suited to someone who enjoys building long-term partnerships and spotting commercial opportunities.
Key Responsibilities
- Manage and develop a portfolio of customer accounts.
- Proactively account manage clients with existing website and digital solutions.
- Respond to and resolve client queries efficiently and professionally.
- Analyse helpdesk tickets to identify trends, recurring issues and improvement opportunities.
- Support renewals and retention activity.
- Prepare and issue quotes for additional work or services.
- Provide clients with regular web analytics insights and performance updates.
- Identify and support upselling opportunities.
- Contribute to BID processes and proposals for new or expanded services.
- Work closely with internal technical and delivery teams to ensure high service standards.
Skills & Experience
Essential:
- Previous experience in account management, client services or customer success.
- Strong communication and relationship-building skills.
- Highly organised with the ability to manage multiple clients simultaneously.
- Comfortable analysing data and translating insights into clear client updates.
- Commercial mindset with a proactive approach.
Desirable:
- Experience within a digital agency, consultancy or technology-led environment.
- Welsh speaking ability (highly desirable).
- Familiarity with web analytics platforms and CRM systems.
What’s on Offer
- Salary up to £35,000.
- Performance based bonus scheme.
- Hybrid working (2 days on-site in Gorseinon, 3 days remote).
- Supportive and collaborative team culture.
- Opportunity to work with a diverse portfolio of digital clients.
Locations
Account Manager in Gorseinon, Swansea employer: Accelero
Contact Detail:
Accelero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Gorseinon, Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to show off your knowledge about their digital solutions and how you can contribute to their success. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Manager in Gorseinon, Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous account management roles and any relevant achievements that show you can handle client relationships like a pro.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Account Manager role. Share specific examples of how you've successfully managed accounts and built strong client relationships.
Show Off Your Communication Skills: Since this role is all about building relationships, make sure your written application showcases your communication skills. Keep it clear, concise, and professional while still letting your personality shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Accelero
✨Know Your Clients
Before the interview, research the company’s existing clients and their projects. Understanding their portfolio will help you demonstrate your knowledge of the industry and show how you can contribute to managing and developing those accounts.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've successfully built relationships with clients in the past. Be ready to discuss how you handle client queries and resolve issues efficiently.
✨Demonstrate Your Analytical Mindset
Familiarise yourself with web analytics and CRM systems. Be prepared to discuss how you’ve used data to identify trends or improve client services. This will highlight your proactive approach and commercial mindset.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage multiple clients or upsell services. Practising these responses will help you convey your hands-on experience effectively.