At a Glance
- Tasks: Provide top-notch technical support and troubleshoot SQL databases for customers.
- Company: Join a dynamic team in Gillingham, UK, focused on customer satisfaction.
- Benefits: Competitive salary up to £35,000 and opportunities for career growth.
- Other info: Collaborative culture with exposure to diverse technologies.
- Why this job: Perfect for problem-solvers eager to enhance their IT skills in a supportive environment.
- Qualifications: Experience in IT support, strong SQL knowledge, and excellent communication skills.
The predicted salary is between 35000 - 35000 € per year.
3rd Line Application/Customer Support – Gillingham, UK | Up to £35,000
Are you passionate about solving IT challenges and delivering outstanding customer support? We’re looking for a 3rd Line Application/Customer Support to be the first point of contact for customers seeking technical assistance. If you enjoy problem-solving, have strong communication skills, and a solid background in SQL troubleshooting, this could be the perfect next step in your career.
What you’ll be doing:
- Providing technical support for hardware, software, and network issues via phone, email, or remote tools
- Troubleshooting SQL databases (queries, stored procedures, performance issues)
- Logging and documenting issues and resolutions clearly
- Escalating complex cases to the right teams/vendors
- Supporting software installations, updates, and configurations
- Collaborating with colleagues to improve processes and spot recurring issues
- Staying up to date with our IT infrastructure and helpdesk systems
What we’re looking for:
- Previous experience in IT Helpdesk or technical support roles
- SQL knowledge and hands-on troubleshooting experience
- Excellent communication and customer service skills
- Familiarity with ticketing systems and remote support tools
- Solid understanding of Windows and/or Linux environments
- A proactive, problem-solving mindset and ability to work both independently and in a team
This is a great opportunity to develop your IT career in a supportive environment where you’ll gain exposure to a wide range of technologies, work closely with a collaborative team.
Locations
Support Engineer, Application Support Engineer, SQL Server in Gillingham, Kent employer: Accelero
Join our dynamic team in Gillingham as a Support Engineer, where you'll thrive in a collaborative work culture that values problem-solving and customer service excellence. We offer competitive salaries, opportunities for professional growth, and the chance to work with cutting-edge technologies, ensuring you develop your skills while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer, Application Support Engineer, SQL Server in Gillingham, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your SQL troubleshooting prowess during interviews. Bring examples of past challenges you've solved to showcase your problem-solving mindset.
✨Tip Number 3
Be proactive! If you notice any recurring issues in your previous roles, mention how you tackled them. This shows potential employers that you're not just reactive but also keen on improving processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Support Engineer, Application Support Engineer, SQL Server in Gillingham, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and SQL troubleshooting. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about solving IT challenges and how your background makes you the perfect fit for our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing a proactive mindset, so share those moments when you went above and beyond to help a customer or improve a process.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Accelero
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss your experience with troubleshooting SQL databases, including queries and stored procedures. Practising common performance issues can really help you stand out.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent support in the past. Highlight your communication skills and how you've resolved customer issues effectively. This will show that you’re not just technically savvy but also great with people.
✨Familiarise Yourself with Ticketing Systems
Get to know the ticketing systems commonly used in IT support. If you have experience with any specific tools, be ready to talk about them. Showing that you understand how to log and document issues clearly will demonstrate your readiness for the role.
✨Be Ready to Collaborate
This position requires teamwork, so think of times when you've worked with colleagues to solve problems or improve processes. Be prepared to discuss how you can contribute to a collaborative environment and help spot recurring issues together.
