At a Glance
- Tasks: Provide top-notch technical support and troubleshoot SQL databases for customers.
- Company: Join a dynamic team in Gillingham, UK, focused on customer satisfaction.
- Benefits: Competitive salary up to £35,000, supportive environment, and career development opportunities.
- Other info: Gain exposure to diverse technologies and enhance your problem-solving abilities.
- Why this job: Kickstart your IT career while solving real-world challenges and collaborating with a great team.
- Qualifications: Experience in IT support, SQL knowledge, and strong communication skills required.
The predicted salary is between 35000 - 35000 € per year.
3rd Line Application/Customer Support – Gillingham, UK | Up to £35,000
Are you passionate about solving IT challenges and delivering outstanding customer support? We’re looking for a 3rd Line Application/Customer Support to be the first point of contact for customers seeking technical assistance. If you enjoy problem-solving, have strong communication skills, and a solid background in SQL troubleshooting, this could be the perfect next step in your career.
What you’ll be doing:
- Providing technical support for hardware, software, and network issues via phone, email, or remote tools
- Troubleshooting SQL databases (queries, stored procedures, performance issues)
- Logging and documenting issues and resolutions clearly
- Escalating complex cases to the right teams/vendors
- Supporting software installations, updates, and configurations
- Collaborating with colleagues to improve processes and spot recurring issues
- Staying up to date with our IT infrastructure and helpdesk systems
What we’re looking for:
- Previous experience in IT Helpdesk or technical support roles
- SQL knowledge and hands-on troubleshooting experience
- Excellent communication and customer service skills
- Familiarity with ticketing systems and remote support tools
- Solid understanding of Windows and/or Linux environments
- A proactive, problem-solving mindset and ability to work both independently and in a team
This is a great opportunity to develop your IT career in a supportive environment where you’ll gain exposure to a wide range of technologies, work closely with a collaborative team.
Locations
Application Support Engineer in Gillingham, Kent employer: Accelero
Join our dynamic team in Gillingham, where we prioritise employee growth and a collaborative work culture. As an Application Support Engineer, you'll benefit from ongoing training opportunities, a supportive environment, and the chance to tackle diverse IT challenges while delivering exceptional customer service. We value your contributions and offer a competitive salary, making us an excellent employer for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Gillingham, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in application support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got SQL troubleshooting experience, consider creating a portfolio or a blog where you share solutions to common problems. This not only showcases your expertise but also makes you memorable to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to application support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Application Support Engineer in Gillingham, Kent
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical skills, especially your SQL troubleshooting experience. We want to see how you can solve IT challenges, so don’t hold back on showcasing your problem-solving abilities!
Tailor Your Application:Take a moment to customise your application for the role. Mention specific experiences that relate to the job description, like your previous IT Helpdesk roles or any relevant projects. This helps us see why you’re a great fit!
Be Clear and Concise:When logging your experiences, keep it straightforward. Use bullet points if needed, and make sure your communication is clear. We appreciate well-documented applications that are easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Accelero
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss common troubleshooting scenarios, such as performance issues or query optimisation. Practising with real-world examples can really help you stand out.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of specific instances where you've provided excellent support. Be ready to share how you handled difficult situations and turned them into positive outcomes. This will demonstrate your communication prowess.
✨Familiarise Yourself with Their Tools
Research the ticketing systems and remote support tools that the company uses. If you have experience with similar tools, mention it! Showing that you’re already familiar with their processes can give you an edge.
✨Be Ready to Collaborate
This role requires teamwork, so be prepared to discuss how you've worked with others to solve problems in the past. Highlight any experiences where you improved processes or tackled recurring issues together with colleagues.
