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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and troubleshooting via phone, email, or chat.
- Company: Join a growing company known for its commitment to excellent customer service.
- Benefits: Enjoy a full-time role with no weekend shifts and a supportive work environment.
- Why this job: This role offers a chance to make a real impact while developing your communication skills.
- Qualifications: 1+ years in customer support and strong communication skills are essential.
- Other info: Work hours are from 2 pm to 10 pm, perfect for students or those seeking flexible schedules.
The predicted salary is between 28800 - 43200 £ per year.
Accelero Knutsford, England, United Kingdom
Customer Support Specialist
Accelero Knutsford, England, United Kingdom
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This range is provided by Accelero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Accelero
Your favourite Embedded Software Recruiter – Becca.Owen@accelerogroup.co.uk
Customer Support Specialist
Knutsford | Full-time, Fully on site | 2 pm – 10 pm | NO WEEKENDS!
Are you passionate about delivering customer service? Do you thrive on solving problems? Join an established yet growing company as our Customer Support Specialist and be the first point of contact for customer inquiries!
What You’ll Be Doing:
- Be the main contact for customer questions, requests, and simple troubleshooting via phone, email, or chat.
- Record, track, and escalate issues according to company processes and deadlines.
- Always communicate professionally, with empathy and efficiency.
- Help improve processes by spotting patterns and suggesting better ways of working.
What We’re Looking For:
- 1+ years of customer support or service experience
- Strong written and verbal communication skills (English)
- Strong phone experience – comfortable speaking to customers over the phone
Ready to apply or want to learn more? Drop us a message or apply directly via LinkedIn
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
Technology, Information and Media
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Customer Support Specialist employer: Accelero
Contact Detail:
Accelero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with common customer support tools and software. Being knowledgeable about platforms like Zendesk or Freshdesk can give you an edge, as it shows you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially over the phone. Consider role-playing scenarios with friends or family to build confidence in handling various customer inquiries and troubleshooting.
✨Tip Number 3
Research our company values and customer service philosophy. Understanding what we stand for will help you align your responses during any interviews and demonstrate your enthusiasm for joining our team.
✨Tip Number 4
Prepare examples from your past experience that showcase your problem-solving skills and ability to handle difficult situations. This will help you illustrate your capabilities effectively during discussions with us.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer support experience. Emphasise any roles where you've solved problems or communicated effectively with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled customer inquiries or improved processes in previous roles.
Showcase Communication Skills: Since strong written and verbal communication skills are essential, ensure your application is free from errors and clearly conveys your message. Use professional language and structure.
Highlight Problem-Solving Abilities: In your application, provide examples of situations where you successfully resolved customer issues. This will demonstrate your ability to thrive in a customer support role.
How to prepare for a job interview at Accelero
✨Showcase Your Communication Skills
As a Customer Support Specialist, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice answering common questions clearly and concisely, and consider how you can convey empathy in your responses.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of examples from your past experience where you successfully resolved problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and any recent news. Understanding their approach to customer service will help you align your answers with their expectations and show that you’re genuinely interested in the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about team dynamics, training processes, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
