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For Companies At a Glance
- Tasks: Take ownership of technical support tickets and troubleshoot complex IT issues.
- Company: Join a rapidly growing MSP with a dynamic hybrid work culture.
- Benefits: Earn up to £45,000, enjoy hybrid working, and receive fully funded training.
- Other info: Supportive team with clear development paths and all equipment provided.
- Why this job: Work with cutting-edge tech and make a real impact in IT support.
- Qualifications: 3rd Line support experience and strong knowledge of Microsoft ecosystems required.
The predicted salary is between 36000 - 54000 £ per year.
Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment? We're partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable 3rd Line Engineer. If you're passionate about solving deep technical issues and enjoy working with the latest tech stack, this could be your next big move.
What You’ll Be Doing:
- Take ownership of escalated technical support tickets from 2nd line.
- Troubleshoot and resolve infrastructure issues across server, network, and cloud environments.
- Deliver outstanding customer service and ensure SLAs are consistently met.
- Maintain detailed documentation and update support queries in real time.
- Contribute to continuous improvement of IT services, processes, and documentation.
Tech You’ll Get Hands-On With:
- Office 365 Suite (SharePoint, Teams, OneDrive)
- Hyper-V, VMware (clustered environments)
- HPE/Aruba Networking, VLANs, routing, MPLS
What We’re Looking For:
- Solid 3rd Line support experience in an MSP or fast-paced environment.
- Deep knowledge of Microsoft and Office 365 ecosystems.
- Strong networking experience including VLANs and routing.
- Excellent communication skills—both written and verbal.
- Self-starter who can work independently and as part of a wider support function.
- Full UK driving license.
- Microsoft, CompTIA, or Cisco certifications.
- Experience with CyberEssentials or on-premise telephony.
What’s In It For You?
- Salary up to £45,000 + on-call allowance
- Hybrid working (Bridgend & Remote)
- Fully funded training & certifications (Microsoft, Sophos, Datto, etc.)
- Private medical insurance
- All equipment provided (laptop, mobile, monitor, etc.)
- Supportive team and clear path for development
Locations
3rd Line Support Engineer in Bridgend, Wales employer: Accelero
Contact Detail:
Accelero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Bridgend, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your troubleshooting projects or any tech challenges you've tackled. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for the interview by brushing up on common 3rd Line support scenarios. Think about how you'd handle specific technical issues and be ready to discuss your thought process during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 3rd Line Support Engineer in Bridgend, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your relevant experience with Microsoft and Office 365, as well as any networking skills you have. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us tackle complex challenges. Keep it concise but engaging—show us your personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved technical issues in the past. We love seeing candidates who can take ownership and deliver outstanding customer service, so let us know how you've done that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Accelero
✨Know Your Tech Stack
Make sure you’re well-versed in the technologies mentioned in the job description, like Office 365, Hyper-V, and networking concepts. Brush up on your knowledge of VLANs and routing, as these are likely to come up during technical questions.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your troubleshooting prowess.
✨Communicate Clearly
Since excellent communication skills are a must, practice explaining technical concepts in simple terms. This will not only help you in the interview but also show that you can deliver outstanding customer service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, ongoing projects, or the company’s approach to continuous improvement. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.