At a Glance
- Tasks: Resolve complex technical issues and provide top-notch support in a hybrid environment.
- Company: Join a rapidly growing MSP that values innovation and teamwork.
- Benefits: Enjoy a salary up to £45,000, hybrid work, and fully funded training.
- Other info: Opportunity for career development and all necessary equipment provided.
- Why this job: Work with cutting-edge technology and be part of a supportive team focused on growth.
- Qualifications: Experience in 3rd Line support, strong networking skills, and relevant certifications required.
The predicted salary is between 36000 - 54000 £ per year.
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This range is provided by Accelero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Technical Recruiter | Helping Tech Talent Find the Right Role
3rd Line IT Support Engineer | Up to £45,000 | Hybrid (Bridgend/Remote)
Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment?
We're partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable 3rd Line Engineer. If you're passionate about solving deep technical issues and enjoy working with the latest tech stack, this could be your next big move.
What You’ll Be Doing:
- Take ownership of escalated technical support tickets from 2nd line.
- Troubleshoot and resolve infrastructure issues across server, network, and cloud environments.
- Deliver outstanding customer service and ensure SLAs are consistently met.
- Maintain detailed documentation and update support queries in real time.
- Contribute to continuous improvement of IT services, processes, and documentation.
Tech You'll Get Hands-On With:
- Office 365 Suite (SharePoint, Teams, OneDrive)
- Hyper-V, VMware (clustered environments)
- HPE/Aruba Networking, VLANs, routing, MPLS
What We’re Looking For:
- Solid 3rd Line support experience in an MSP or fast-paced environment.
- Deep knowledge of Microsoft and Office 365 ecosystems.
- Strong networking experience including VLANs and routing.
- Excellent communication skills—both written and verbal.
- Self-starter who can work independently and as part of a wider support function.
- Full UK driving license.
- Microsoft, CompTIA, or Cisco certifications.
- Experience with CyberEssentials or on-premise telephony.
What’s In It For You?
- Salary up to £45,000 + on-call allowance
- Hybrid working (Bridgend & Remote)
- Fully funded training & certifications (Microsoft, Sophos, Datto, etc.)
- Private medical insurance
- All equipment provided (laptop, mobile, monitor, etc.)
- Supportive team and clear path for development
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Technology, Information and Media
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3rd Line Support Engineer in Bridgend employer: Accelero
Join a dynamic global organisation as an Infrastructure Engineer, where you'll be part of a forward-thinking technology team dedicated to innovation and excellence. With a strong emphasis on employee growth, you will have the opportunity to tackle complex challenges, enhance your skills in cloud technologies, and contribute to impactful projects that shape the future of our infrastructure. Our collaborative work culture fosters continuous improvement and offers a supportive environment for professional development, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Bridgend
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Accelero values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Accelero might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Accelero!
✨Direct Apply to Accelero
Let's not forget to apply directly through the Accelero website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer in Bridgend
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Accelero.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Accelero. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Accelero
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
