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- Tasks: Resolve complex technical issues and provide top-notch support in a hybrid environment.
- Company: Join a rapidly growing MSP that values innovation and teamwork.
- Benefits: Enjoy a salary up to £45,000, hybrid work, and fully funded training.
- Why this job: Work with cutting-edge technology and be part of a supportive team focused on growth.
- Qualifications: Experience in 3rd Line support, strong networking skills, and relevant certifications required.
- Other info: Opportunity for career development and all necessary equipment provided.
The predicted salary is between 36000 - 54000 £ per year.
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This range is provided by Accelero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Accelero
Technical Recruiter | Helping Tech Talent Find the Right Role
3rd Line IT Support Engineer | Up to £45,000 | Hybrid (Bridgend/Remote)
Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment?
We\’re partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable 3rd Line Engineer. If you\’re passionate about solving deep technical issues and enjoy working with the latest tech stack, this could be your next big move.
What You’ll Be Doing:
- Take ownership of escalated technical support tickets from 2nd line.
- Troubleshoot and resolve infrastructure issues across server, network, and cloud environments.
- Deliver outstanding customer service and ensure SLAs are consistently met.
- Maintain detailed documentation and update support queries in real time.
- Contribute to continuous improvement of IT services, processes, and documentation.
Tech You\’ll Get Hands-On With:
- Office 365 Suite (SharePoint, Teams, OneDrive)
- Hyper-V, VMware (clustered environments)
- HPE/Aruba Networking, VLANs, routing, MPLS
What We’re Looking For:
- Solid 3rd Line support experience in an MSP or fast-paced environment.
- Deep knowledge of Microsoft and Office 365 ecosystems.
- Strong networking experience including VLANs and routing.
- Excellent communication skills—both written and verbal.
- Self-starter who can work independently and as part of a wider support function.
- Full UK driving license.
- Microsoft, CompTIA, or Cisco certifications.
- Experience with CyberEssentials or on-premise telephony.
What’s In It For You?
- Salary up to £45,000 + on-call allowance
- Hybrid working (Bridgend & Remote)
- Fully funded training & certifications (Microsoft, Sophos, Datto, etc.)
- Private medical insurance
- All equipment provided (laptop, mobile, monitor, etc.)
- Supportive team and clear path for development
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Technology, Information and Media
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3rd Line Support Engineer employer: Accelero
Contact Detail:
Accelero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Hyper-V, and VMware. Having hands-on experience or even personal projects involving these tools can give you a significant edge during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in server, network, and cloud environments. Prepare to discuss real-life scenarios where you've successfully resolved complex technical issues, as this will demonstrate your capability to handle the challenges of a 3rd Line Support Engineer.
✨Tip Number 3
Since communication is key in this role, practice articulating your thought process clearly and concisely. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify your explanations will be beneficial.
✨Tip Number 4
Network with current employees or others in the industry who have similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3rd Line support experience, especially in an MSP or fast-paced environment. Emphasise your knowledge of Microsoft and Office 365 ecosystems, as well as your networking skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for solving technical issues and your ability to deliver outstanding customer service. Mention specific technologies you’ve worked with, such as Hyper-V, VMware, and HPE/Aruba Networking.
Highlight Relevant Certifications: List any relevant certifications you hold, such as Microsoft, CompTIA, or Cisco. This will demonstrate your commitment to professional development and your qualifications for the role.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated complex technical information to non-technical users. This is crucial for the role, so make it clear that you possess excellent written and verbal communication skills.
How to prepare for a job interview at Accelero
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the specific technologies mentioned in the job description, such as Office 365, Hyper-V, and networking. Bring examples of how you've successfully resolved complex technical issues in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical scenarios or real-world problems. Practice articulating your thought process and approach to troubleshooting, highlighting your ability to think critically under pressure.
✨Emphasise Customer Service Experience
Since delivering outstanding customer service is crucial for this role, prepare to share instances where you've gone above and beyond to assist clients. Highlight your communication skills and how you ensure SLAs are met.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
