At a Glance
- Tasks: Lead a busy helpdesk, driving performance and improving service delivery.
- Company: A growing facilities maintenance specialist with a family feel.
- Benefits: Competitive salary, immediate start, and recognition for your contributions.
- Other info: Join a team that values growth and invests in its people.
- Why this job: Make a real impact in a dynamic environment while enhancing customer satisfaction.
- Qualifications: Experience in helpdesk management and strong leadership skills.
The predicted salary is between 45000 - 50000 £ per year.
Helpdesk Manager Bexley 45,000 - 50,000 + Family Feel Business + Growing Employer + IMMEDIATE START A fantastic opportunity for an experienced Helpdesk Manager or Helpdesk Supervisor looking to lead a busy FM helpdesk where you ll have a genuine impact on operational performance.
This role is perfect for someone who thrives on driving KPIs, meeting SLAs and ensuring engineers are scheduled efficiently to maximise productivity and customer satisfaction.
Working closely with the operations team, you ll lead the helpdesk function, oversee scheduling and continuously improve service delivery within a business where your contribution will be recognised.
This growing facilities maintenance specialist delivers electrical, plumbing, drainage and building fabric services across commercial environments including retail, healthcare, education and hospitality.
With a strong reputation for delivering a high-quality service, they continue to secure new contracts and build long-term client relationships.
As the business grows, they are investing in their operations team and are looking for a Helpdesk Manager who can drive performance, improve processes and help maintain the exceptional service standards they are known for.
Your Role as a Helpdesk Manager will include: * Managing the day-to-day running of the FM helpdesk and scheduling team * Planning and coordinating engineers to maximise utilisation and efficiency * Moni...
Helpdesk Manager employer: Accelerated People Management
Accelerated People Management is an exceptional employer, offering a dynamic work environment in Greater London where your contributions are valued and recognised. With a strong focus on employee growth and development, we provide ample opportunities for advancement within our facilities maintenance business, all while fostering a supportive culture that prioritises safety and efficiency.
Contact Details:
Accelerated People Management Recruitment Team
