At a Glance
- Tasks: Lead a busy helpdesk, drive performance, and improve service delivery.
- Company: A growing facilities maintenance specialist with a family feel.
- Benefits: Competitive salary, immediate start, and recognition for your contributions.
- Other info: Join a team that values your input and offers excellent career growth.
- Why this job: Make a real impact in a dynamic environment while enhancing customer satisfaction.
- Qualifications: Experience in managing FM helpdesks and strong organisational skills.
The predicted salary is between 47500 - 47500 £ per year.
A fantastic opportunity for an experienced Helpdesk Manager or Helpdesk Supervisor looking to lead a busy FM helpdesk where you'll have a genuine impact on operational performance. This role is perfect for someone who thrives on driving KPIs, meeting SLAs and ensuring engineers are scheduled efficiently to maximise productivity and customer satisfaction. Working closely with the operations team, you'll lead the helpdesk function, oversee scheduling and continuously improve service delivery within a business where your contribution will be recognised.
This growing facilities maintenance specialist delivers electrical, plumbing, drainage and building fabric services across commercial environments including retail, healthcare, education and hospitality. With a strong reputation for delivering a high-quality service, they continue to secure new contracts and build long-term client relationships. As the business grows, they are investing in their operations team and are looking for a Helpdesk Manager who can drive performance, improve processes and help maintain the exceptional service standards they are known for.
Your Role as a Helpdesk Manager will include:
- Managing the day-to-day running of the FM helpdesk and scheduling team
- Planning and coordinating engineers to maximise utilisation and efficiency
- Monitoring and improving KPI and SLA performance across reactive and planned works
- Ensuring jobs are allocated, completed and closed out within agreed service levels
- Identifying process improvements to enhance operational performance and customer delivery
The successful Helpdesk Manager will have:
- Previous experience managing or supervising an FM Helpdesk or Service Desk
- Strong knowledge of SLA and KPI-driven service environments
- Experience scheduling engineers within Facilities Management or Building Services
- Excellent organisational skills with the ability to prioritise reactive workloads
- Experience using CAFM or service management systems
Please apply or call Tommy Reynolds for immediate consideration.
Helpdesk Manager in Bexley employer: Accelerated People Management
Accelerated People Management is an exceptional employer, offering a dynamic work environment in Greater London where your contributions are valued and recognised. With a strong focus on employee growth and development, we provide ample opportunities for advancement within our facilities maintenance business, all while fostering a supportive culture that prioritises safety and efficiency.
Contact Details:
Accelerated People Management Recruitment Team
