At a Glance
- Tasks: Lead a busy helpdesk, drive KPIs, and improve service delivery.
- Company: A growing facilities maintenance specialist with a family feel.
- Benefits: Competitive salary, immediate start, and recognition for your contributions.
- Other info: Join a team that values your input and offers career growth.
- Why this job: Make a real impact in a dynamic environment while enhancing customer satisfaction.
- Qualifications: Experience in managing FM helpdesks and strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
A fantastic opportunity for an experienced Helpdesk Manager or Helpdesk Supervisor looking to lead a busy FM helpdesk where you'll have a genuine impact on operational performance. This role is perfect for someone who thrives on driving KPIs, meeting SLAs and ensuring engineers are scheduled efficiently to maximise productivity and customer satisfaction.
Working closely with the operations team, you'll lead the helpdesk function, oversee scheduling and continuously improve service delivery within a business where your contribution will be recognised. This growing facilities maintenance specialist delivers electrical, plumbing, drainage and building fabric services across commercial environments including retail, healthcare, education and hospitality. With a strong reputation for delivering a high-quality service, they continue to secure new contracts and build long-term client relationships.
As the business grows, they are investing in their operations team and are looking for a Helpdesk Manager who can drive performance, improve processes and help maintain the exceptional service standards they are known for.
Your Role as a Helpdesk Manager will include:
- Managing the day-to-day running of the FM helpdesk and scheduling team
- Planning and coordinating engineers to maximise utilisation and efficiency
- Monitoring and improving KPI and SLA performance across reactive and planned works
- Ensuring jobs are allocated, completed and closed out within agreed service levels
- Identifying process improvements to enhance operational performance and customer delivery
The successful Helpdesk Manager will have:
- Previous experience managing or supervising an FM Helpdesk or Service Desk
- Strong knowledge of SLA and KPI-driven service environments
- Experience scheduling engineers within Facilities Management or Building Services
- Excellent organisational skills with the ability to prioritise reactive workloads
- Experience using CAFM or service management systems
Helpdesk Manager employer: ACCELERATED PEOPLE MANAGEMENT LTD
Join a dynamic and innovative fintech company that prioritises employee growth and offers a vibrant work culture. With competitive salaries, uncapped commission, and structured development opportunities, this role not only promises financial rewards but also a chance to thrive in a supportive environment dedicated to your professional advancement.
Contact Details:
ACCELERATED PEOPLE MANAGEMENT LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ACCELERATED PEOPLE MANAGEMENT LTD and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ACCELERATED PEOPLE MANAGEMENT LTD!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ACCELERATED PEOPLE MANAGEMENT LTD keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Helpdesk Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ACCELERATED PEOPLE MANAGEMENT LTD:This is your chance to really connect with the team at ACCELERATED PEOPLE MANAGEMENT LTD. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ACCELERATED PEOPLE MANAGEMENT LTD
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ACCELERATED PEOPLE MANAGEMENT LTD.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ACCELERATED PEOPLE MANAGEMENT LTD that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ACCELERATED PEOPLE MANAGEMENT LTD. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
