Accelerate People is seeking a Senior Delivery Manager to bridge the gap between the Executive Director and Lead SMEs. You will line-manage Lead SMEs and assessors, set the day-to-day delivery rhythm, and ensure reliable, scalable assessment delivery.
You will oversee capacity, scheduling, utilisation and SLA performance while driving improvement through data, judgment and strong leadership. Collaboration with Ops, Quality/IQA, Compliance, Product, Technology and Accounts is essential.
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Senior Delivery & Capacity Lead - Assessments employer: Accelerate People
Accelerate People is an exceptional employer that prioritises a collaborative and dynamic work culture, fostering innovation and growth within the assessment operations team. With a strong focus on employee development and a commitment to delivering high-quality learner experiences, team members benefit from comprehensive training opportunities and a supportive environment that encourages professional advancement. Located in the vibrant UK, employees enjoy a balance of work and life, alongside the chance to make a meaningful impact in the education sector.
