About Accelerate
We've been in the SEO industry since before it was called SEO, specializing in Saas SEO that is fueled by a combination of human expertise, data analysis and automation. Our skills lie in the strategic use of content, SEO, large-scale outreach and link building to get our clients organic results that match paid performance channels. But, we're not just about getting results. We’re about finding the leanest, most efficient and effective routes to get there. Forget the old agency adage of ‘pulling a late one’ - we’re all about working smarter, not harder while respecting our colleagues’ work life balance. As a fast-growing business looking to scale up quickly we focus on giving our employees a voice and trusting them to lead. We’re happy with either experienced heads who can hit the ground running, or hungry, diamond-in-the-rough types, who aren’t phased by the deep end. We welcome new ideas and an array of backgrounds that can really help us to develop across all areas of the business. Our aim for 2022 is to really take things to the next step and be the future of SEO for Sass.
What we’re looking for
We’re looking for an experienced client manager who has a proven track record for delivering success to clients with an emphasis on retention and upselling. These are the main areas you'll need to work on:
- Building client relationships: We need someone who is obsessed with their clients and their businesses. You’ll need to know everything about them from their financial calendar, to whether they are gearing up for an IPO or lining up any acquisitions, you’ll need to understand their internal org structure and even know your immediate contacts' birthdays and work anniversaries. You need to know what success looks like to your client and to make sure that is translated effectively to your SEO strategist.
- Lead our delivery teams: The position of client manager is a fulcrum position where you will be joining up all the delivery teams to ensure they are all pulling in the right direction to fulfill your clients’ needs. While you will not be managing the other delivery teams directly, the buck ultimately stops with you on client satisfaction and retention.
- Commercials: It is important you have a handle on when your client contracts are up for renewal and how this affects the profit and loss account of our agency. You’ll need to anticipate renewal dates and create campaigns to really show the clients the love when their contract is up.
- Project Management: You will also be comfortable with prioritising workloads based on the commercial weight of the clients. This also means managing clients’ expectations and ensuring projects are kept within scope and are not over-delivered upon.
- Leading direct reports: You will also have client execs working for you to help organise client work and support with admin tasks while chasing up deliveries. Your team will consist of one or two client execs and one or two client virtual assistants. It will be your responsibility to lead this team.
Company structure
Our client managers are here to do just that, manage the clients. The Accelerate model we’re building out focuses on using a trifecta of internal stakeholders working cohesively to maintain client and agency performance.
- A client manager - responsible for retention and ensuring the client is happy and well looked after
- A project manager - responsible for the work getting done effectively and profitability without over or under delivering
- An SEO strategist - responsible for results, this means setting KPIs with the client and ensuring they are delivered upon
Skills required for the role include:
- At least 3 years previous or current experience as a client manager in a digital marketing agency or preferably an SEO agency
- Experience with project management tools (preferably Asana) desired
- Some SEO or digital marketing experience
- Experience managing a team
- Great communication and verbal skills
- Great leadership skills
- Calm under pressure
- Ability to juggle multiple clients and deadlines
What you’ll get
Basic salary from £28,000 to £42,000 depending on experience
20-days holidays + bank holidays + Christmas shutdown + 2 extra days per year for each full year of service up to a total of 8
Hybrid working Flexi-time
Excellent maternity, paternity and adoption packages
Annual allowance towards helping you maintain and improve your mental and physical well-being
Regular team incentives & annual get-togethers
What next?
If the above sounds like something you're capable of doing and would be excited to take ownership of please reach out to us. Our process usually involves an initial qualifying call, then a more in-depth call with head of operations before potentially doing a presentation, if needed, to our head of ops and the founder.
We think you need these skills to ace Client Account Manager in Sheffield
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. Tailor your application to reflect the values and goals of Accelerate. Show us that you get what we’re about and how you can contribute to our mission.
Be Authentic:We want to hear your voice! Don’t be afraid to let your personality shine through in your application. Share your experiences and insights in a way that feels true to you, and make sure we can see your passion for client management and SEO.
Highlight Relevant Experience:Make sure to showcase your previous experience as a client manager, especially in digital marketing or SEO. Use specific examples to demonstrate how you've successfully built client relationships and led teams to achieve results. We love numbers, so if you have metrics to back up your achievements, even better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows initiative and enthusiasm, which we really appreciate!
How to prepare for a job interview at accelerate agency
✨Know Your Clients Inside Out
Before the interview, research common clients in the SEO industry and understand their needs. Be prepared to discuss how you would build relationships with them, focusing on retention and upselling strategies.
✨Showcase Your Project Management Skills
Familiarise yourself with project management tools like Asana. Be ready to share examples of how you've successfully managed multiple clients and deadlines in the past, demonstrating your ability to prioritise workloads effectively.
✨Demonstrate Leadership Qualities
Think about your leadership style and how you empower your team. Prepare to discuss how you’ve led teams in previous roles, ensuring a positive environment while achieving client satisfaction.
✨Understand the Commercial Side
Brush up on how client contracts work and the importance of renewals. Be ready to talk about how you would create campaigns to show clients the value of their investment, especially when contracts are up for renewal.
