Client Manager in Edinburgh

This is a Remote / Hybrid position.

We’re looking for an experienced client/account manager who has a proven track record for delivering success to clients with an emphasis on retention and upselling.

Responsibilities of the role include:

• Building client relationships: We need someone who is obsessed with their clients and their businesses. You’ll need to know everything about them from their financial calendar, to whether they are gearing up for an IPO or lining up any acquisitions, you’ll need to understand their internal org structure and even know your immediate contacts' birthdays and work anniversaries. You need to know what success looks like to your client and to make sure that is translated effectively to your SEO strategist.
• Lead our delivery teams: The position of client/account manager is a fulcrum position where you will be joining up all the delivery teams to ensure they are all pulling in the right direction to fulfil your clients’ needs. While you will not be managing the other delivery teams directly, the buck ultimately stops with you on client satisfaction and retention.
• Commercials: It is important you have a handle on when your client contracts are up for renewal and how this affects the profit and loss account of our agency. You’ll need to anticipate renewal dates and create campaigns to really show the clients the love when their contract is up.
• Project Management: You will also be comfortable with prioritising workloads based on the commercial weight of the clients. This also means managing clients’ expectations and ensuring projects are kept within scope and are not over-delivered upon.
• Leading direct reports: You will also have client execs working for you to help organise client work and support with admin tasks while chasing up deliveries. Your team will consist of one or two client execs. It will be your responsibility to lead this team.
• Company structure: Our client/account managers are here to do just that, manage the clients. The accelerate model we’re building out focuses on using a trifecta of internal stakeholders working cohesively to maintain client and agency performance.

Requirements

• Great commercial acumen - must be used to not just retaining clients but have a proven track record of growing accounts
• At least 3 years previous or current experience as a client/account manager in a digital marketing agency or preferably an SEO agency
• Experience with project management tools (preferably Asana) desired
• SEO or digital marketing experience
• Experience managing a team
• Great communication and verbal skills
• Great leadership skills
• Calm under pressure
• Ability to juggle multiple clients and deadlines

Benefits

• Upsell commission scheme: 1% commission paid on any client upsells estimated £2k per annum (year 1) and up to £4k per annum (year 2)
• Wellness & Lifestyle: Sick Pay 5 days year 1 (post probation), 7 days year 2 onwards, 5 days extra sick pay with a doctors note (post probation)
• Wellbeing Hub: 24/7 mental health helpline, Free counselling sessions by phone, video call or face-to-face, Range of online wellbeing support advice
• Lifestyle Discounts Portal & Cycle to work scheme: Access to hundreds of immediate discounts and savings across high street and household brands
• Career & Development: Monthly professional development planning, £1,000 annual development budget eligible after 6 months
• Parental Leave: Enhanced Paternity leave 4 weeks full pay, Enhanced Maternity leave/adoption policy
• Flexible Working: Flexitime, Work additional hours one day to have an early finish/late start another, Access to the office whenever you need, Work abroad after 9 months of service
• Holiday: We offer a 9-day fortnight, so you get every other Friday off paid, Offer an additional 150 hours holiday of flexible holiday booking (~19 days at 8 hours)

We are an equal opportunities employer and welcome applications from all different backgrounds.