At a Glance
- Tasks: Manage data onboarding and operational procedures for specialty underwriters in Europe and the UK.
- Company: Accelerant is a cutting-edge platform transforming the specialty insurance market with advanced data analytics.
- Benefits: Enjoy remote work, flexible schedules, and meaningful equity in a high-trust team environment.
- Why this job: Join a mission-driven team that values innovation and makes a real impact on small businesses.
- Qualifications: Bachelor’s degree required; 5+ years in Property, Liability, and Specialty Insurance preferred.
- Other info: Work alongside experts in a dynamic environment focused on continuous improvement and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
Accelerant is looking for an Operations Manager to join our UK and Europe Operations Team, this role will report into Operations Lead UK and Europe. You will work alongside the Sales & Distribution, Technology, Finance and Outsourced Operations teams to manage data onboarding, premium and cash management of speciality underwriters within Europe and UK, at Accelerant we call them members.
In this role you will build relationships and intimate knowledge of our Members data, technology and processes and will be the point contact on all data queries, problems and solutions. You will work alongside our members to assist them in the analysis and resolution of data quality issues that impact data ingestion, regulatory compliance, and reporting, utilising your knowledge and experience of the applicable data standards. Your role will contribute to the overall success of the Operations function who are charged with transforming our data processes to deliver governed, timely and high-fidelity data sources.
Key Responsibilities- Member Onboarding
- Manage the operational due diligence and onboarding procedures for new Members and Business expansions.
- Responsible for coordination and management of the Bank accounts, systems, and regulatory reports onboarding procedures.
- Responsible for onboarding of new Tax authorities and liaison with the Tax department.
- Manage reconciliation between Written & Paid Bordereaux against cash received, manage, and oversee the transition to Outsourced Operations team DUA & Credit Control teams.
- Liaise with members on invoicing procedures at the onboarding stage.
- Ensure the Member Crib sheet have extensive notes for both Delegated Underwriting Authority and Credit Control Teams.
- Operations Management
- Manage operational procedures and adherence to controls.
- Manage the bordereaux and query resolution KPIs and create an environment of continuous improvement.
- Provide Operations Health reports for the monthly member meetings.
- Deliver, alongside the team, the Operational KPIs for onboarding, premium and cash operations.
- Overseeing collection procedures and being a point of escalation for the Credit Controllers on difficult to collect cashes.
- Ensuring that targets for debt are met and aim to continuously improve upon such targets with improved working practices.
- Investigating and resolving queries both internally and externally around outstanding items.
- Provide management oversight to the outsourced operations to ensure the operational KPIs are met.
- Work closely with senior management to develop the reporting processes, controls, and systems.
- Assist in the implementation of new procedures, maintain, and improve internal controls to ensure compliance.
- Bachelor’s degree (or equivalent) required.
- Able to thrive in a fast-paced environment and flexibility dealing with significant operational change.
- Able to accomplish tasks with minimal supervision, maintain accuracy, and meet deadlines.
- Excellent written and oral communication skills around highly technical items.
- The technical skills and experience you'll need to be proficient are:
- 5+ years of experience in Property, Liability and Specialty Insurance.
- Solid technical knowledge of creating and processing Bordereaux.
- Excellent English language, written and spoken is required, European languages advantageous.
- Experience of managing MGA Operations, preferred experience of the specialty market.
- Excellent communication skills.
- Articulate and confident in person, able to fit into a fast paced, dynamic environment with a 'can do attitude' and ability to build relationships across different levels of the business.
- Advanced Microsoft Excel skills.
- Excellent time management, attention to detail and follow-up skills.
- Ability to work autonomously and contribute to team objectives.
- Proficiency in Microsoft Office and data management tools.
About Accelerant: Accelerant is a services and data platform for the specialty insurance market. Our mission is to align incentives across the ecosystem. Our Risk Exchange harnesses advanced data analytics and AI to reduce information asymmetries and operational barriers. We connect expert underwriters with risk-capital partners, turning decades-old, siloed processes into data-rich insight and predictable capacity. Since we launched in 2018, our platform has grown to $3 billion+ in annual premium across 500+ niche programs and 40+ countries, all under the banner of A- (Excellent) AM Best ratings and the support of global carriers like QBE and Tokio Marine. By aligning incentives and arming specialists with real-time data, Accelerant makes it easy for small and midsize businesses to get the coverage they need to keep growing.
Why Accelerant: Our incredible team is united by the mission to make insurance work better — for everyone. We’re a fully remote, high-trust team where engineers, data scientists, and insurance experts work side-by-side to ship in weeks, not years. Every model trained and feature released unlocks protection for thousands of small businesses, and proves that centuries-old markets can run on modern data. We back bold ideas with meaningful equity, flexible schedules across North America and Europe, and a culture built on curiosity, autonomy, and clear results. If you love tackling hard problems, moving quickly, and seeing your work matter every day—join us.
Operations Manager employer: Accelerant
Contact Detail:
Accelerant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specialty insurance market, particularly in Property and Liability sectors. Understanding the nuances of this field will help you speak confidently about industry-specific challenges and solutions during your interactions.
✨Tip Number 2
Build a strong understanding of data management tools and Bordereaux processing. Being able to demonstrate your technical skills in these areas will set you apart, especially since the role heavily involves managing data quality and compliance.
✨Tip Number 3
Network with professionals in the insurance and operations management fields. Attend relevant industry events or webinars to connect with potential colleagues and learn more about the operational challenges they face, which can provide valuable insights for your application.
✨Tip Number 4
Prepare to discuss your experience in managing operational procedures and KPIs. Be ready to share specific examples of how you've improved processes in previous roles, as this will showcase your ability to contribute to Accelerant's goals of continuous improvement.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the insurance sector. Emphasise your skills in data management, onboarding processes, and any experience with regulatory compliance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Accelerant. Discuss how your background aligns with their mission to improve insurance processes and mention specific examples of how you've successfully managed operational changes in previous roles.
Showcase Technical Skills: Given the technical nature of the role, ensure you detail your proficiency in Microsoft Excel and any data management tools you've used. Highlight your experience with Bordereaux processing and any relevant software that supports operational efficiency.
Demonstrate Communication Skills: Since excellent communication is crucial for this position, provide examples in your application of how you've effectively communicated complex information to various stakeholders. This could include instances where you've resolved queries or improved processes through clear communication.
How to prepare for a job interview at Accelerant
✨Understand the Company and Its Mission
Before your interview, take some time to research Accelerant and its mission in the specialty insurance market. Familiarise yourself with their services, data platform, and how they aim to improve the insurance process. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Technical Knowledge
Given the technical nature of the Operations Manager role, be prepared to discuss your experience with Bordereaux processing and data management. Highlight specific examples from your past roles where you successfully managed data quality issues or improved operational procedures, as this will showcase your expertise and relevance to the position.
✨Demonstrate Strong Communication Skills
As the role requires excellent written and oral communication skills, practice articulating complex ideas clearly and concisely. Be ready to explain how you've effectively communicated with various stakeholders in previous positions, especially in high-pressure situations. This will show that you can fit into a fast-paced environment and build relationships across different levels of the business.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of examples where you've had to resolve operational challenges or manage conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you highlight your contributions and the positive outcomes achieved.