Operations Credit Control Manager

Accelerant is a data-driven risk exchange connecting underwriters of specialty insurance risk with risk capital providers. The Accelerant risk exchange does business across more than 20 different countries and 250 specialty products, and we are proud that our insurers have been awarded an AM Best A- (Excellent) rating.

Overview

The Credit Control function sits within the Operations organization at Accelerant and is responsible for managing cash collections, cash reconciliations, and debt management across 100+ specialty underwriters (known internally as Members) throughout the UK and Europe. Accelerant is seeking an experienced Credit Control Manager to join the Operations team. This role will work closely with the Outsourced Credit Control team, Operations Managers, Operations Specialists, and Technology and Finance teams to oversee and continuously improve credit control processes across the organization. The successful candidate will be responsible for driving effective cash collection and payables processes, reducing aged debt, and maintaining strong relationships with Members.

Key Responsibilities

• Oversee all credit control and cash collection activities, acting as an escalation point for complex or difficult collections.
• Conduct weekly ledger reviews to ensure cash collection performance remains effective and on target.
• Perform monthly reviews of debtors’ ledgers, identifying risks, trends, and improvement opportunities.
• Ensure debt targets are met and continuously improved through enhanced working practices.
• Regularly review and improve credit control procedures to increase efficiency and effectiveness.
• Produce periodic reporting on bad debt provisions and recommend amounts for write-off where appropriate.
• Provide clear documentation of collection activity and client commitments.
• Advise senior management on risk exposure and potential bad debt.
• Investigate and resolve outstanding queries internally and externally.
• Work closely with outsourced credit control teams to ensure targets are met.
• Support implementation of new procedures, systems, and process improvements.
• Develop and enhance reporting, controls, and systems with senior management.
• Maintain and improve internal controls to ensure compliance.

Skills and Qualifications

• 3+ years’ experience in credit control and cash collections.
• Strong reconciliations and ledger management experience.
• Advanced Excel Skills.
• Exposure to multi-currency environments.
• Proven ability to reduce aged debt while maintaining relationships.