Membership Relationship Director in London

Accelerant is a data-driven risk exchange connecting underwriters of specialty insurance risk with risk capital providers. Accelerant was founded in 2018 by a group of longtime insurance industry executives and technology experts who shared a vision of rebuilding the way risk is exchanged – so that it works better, for everyone. The Accelerant risk exchange does business across more than 20 different countries and 250 specialty products, and we are proud that our insurers have been awarded an AM Best A- (Excellent) rating.

As Member Relationship Director, you'll play a pivotal role in shaping the success of Accelerant's MGA partnerships. This is a senior, high-impact role that blends commercial acumen, relationship leadership and strategic thinking. You'll be the primary point of contact for a portfolio of MGAs (who we refer to as "Members") — acting as their trusted advisor and ensuring every partnership delivers mutual growth, profitability and operational excellence. This is an opportunity to make a real mark — working with autonomy, influence and visibility across multiple teams and disciplines. You'll have the freedom to innovate, the responsibility to lead and the support of a collaborative community that values initiative and results.

What You'll Do

• Act as the strategic advisor and relationship lead for your assigned Member portfolio ensuring partnership success and alignment with Accelerant's long-term goals.
• Identify opportunities for portfolio growth, product expansion and improved performance.
• Use data-driven insight to help Members optimise underwriting, pricing and loss results.
• Drive New Member Onboarding.
• Lead the onboarding of new prospective Members — from due diligence and internal approvals to post-launch integration.
• Build and coordinate cross-functional onboarding teams, set clear milestones and ensure a smooth transition into live trading.
• Embed a high-quality and consistent experience that reflects Accelerant's values and standards.
• Champion Collaboration and Insight.
• Partner with Underwriting, Actuarial, Claims, Operations, Reinsurance, and Product & Technology teams to deliver joined-up Member support.
• Use Accelerant's Analytics Platform to extract insights, monitor performance, and inform data-led decisions.
• Feed continuous improvement ideas into the Analytics Platform development.
• Manage Commercial Performance.
• Oversee the commercial and operational health of each Member relationship, ensuring economic viability and sustainable growth.
• Lead commercial negotiations and manage renewal terms.
• Produce and present performance reports and insight summaries for internal and external stakeholders.
• Utilise the Accelerant Risk Exchange ("ARX") to help deliver the right capacity, limits and underwriting authority for your Member portfolio.
• Ensure Governance and Compliance.
• Support third-party audits and oversee resolution of post-audit actions.
• Stay abreast of market and regulatory developments (FCA, PRA, NBB, Lloyd's, etc.) and ensure adherence to Accelerant's standards.
• Promote a culture of professionalism, integrity, and accountability in all interactions.

What You'll Bring

• Strong relationship leader who inspires trust and partnership at senior levels.
• Strategic thinker with commercial instincts and operational discipline.
• Excellent communicator — articulate, persuasive and comfortable engaging with C-suite stakeholders.
• Data-driven mindset with the ability to turn analysis into actionable insight.
• Highly self-motivated and able to work autonomously within a geographically dispersed team.
• Collaborative problem solver who enjoys connecting teams and driving results.

Experience

• Proven experience managing MGA or delegated authority relationships.
• Deep understanding of the insurance market and regulatory landscape.
• Experience leading cross-functional projects and influencing senior stakeholders.
• Familiarity with insurance analytics platforms and performance data.
• High proficiency in Microsoft Office and modern collaboration tools.
• Track record of identifying and implementing process or performance improvements.

Qualifications

• University degree preferred; ACII qualification (or progress toward it) desirable.
• Excellent written and spoken English; other European languages are an advantage.

What's in It for You

• Significant autonomy to shape relationships and influence outcomes.
• A visible, strategic role at the heart of Accelerant's growth ambitions.
• Opportunities to innovate and contribute to a high-performing, collaborative culture.
• The chance to make a tangible impact — for our Members' businesses, our business and your own professional development.

Conduct and Ethics

This role is subject to FCA/PRA Conduct Rules (or local equivalents). You must act with integrity, due skill, care, diligence and always in the best interests of our Members and policyholders.

Enjoy our comprehensive benefits package designed to meet your diverse needs and support your well-being:

• Work-life balance: We believe that taking time to rest and recharge makes us all better. That's why we offer flexible time off and encourage our team to take the time they need to prioritise their health and well-being.
• Health and wellness: We offer high-quality health, dental, and other benefits to ensure our team members have access to the care they need.
• Remote work: Work where you're most productive and fulfilled. This position is open to remote candidates across the UK who have the flexibility to work with our teams distributed across Europe and North America. Most cross-team collaboration happens in the mornings of the Eastern Time Zone.
• Travel: We value face-to-face connections and believe that in-person interactions can enhance collaboration and build stronger relationships. Travel could be a small part of your role, with opportunities to connect with your team and our members in person.

Why Accelerant

Our incredible team is united by the mission to make insurance work better — for everyone. We're a fully remote, high-trust team where engineers, data scientists, and insurance experts work side‐by‐side to ship in weeks, not years. Every model trained and feature released unlocks protection for thousands of small businesses and proves that centuries‐old markets can run on modern data. We back bold ideas with meaningful equity, flexible schedules across North America and Europe, and a culture built on curiosity, autonomy, and clear results. If you love tackling hard problems, moving quickly, and seeing your work matter every day—join us.